Restaurant Supervisor

RYAN'S GROCERY (GWC) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local grocery outlet in Singapore is seeking a dedicated operations manager to oversee staff, manage inventory, and ensure compliance with food safety regulations. The ideal candidate will interact positively with guests and ensure that service standards are met. Responsibilities include training staff, maintaining cleanliness, and handling customer feedback. This role is critical for ensuring efficient operations and excellent customer service.

Responsibilities

• Works closely with respective departments to implement promotional activities.
• Responsible for all ordering and movement of inventory and stock.
• Train staff in the outlet as necessary.
• Ensure operations comply with food safety regulations.
• Handle customer complaints and feedback.

Job description

Job Responsibilities:

• Works closely with respective departments to implement promotional activities

• Ensure key performance targets are met

• Responsible for all ordering and movement of inventory, stationery and stocks for daily use in the outlet

• Ensure periodic stock takes are conducted accurately

• Responsible for the rostering of all staff at the outlet

• Train staff in the outlet as and when necessary

• Ensure product knowledge is accurately delivered to staff

• Ensure that service team adheres and complies to company’s policies and procedures

• Co-ordinates and ensures daily tasks and duties are conveyed to the team

• Ensuring that the handover, closing and opening procedures are completed in each shift

• Inspects table and glassware for cleanliness and damage

• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies

• Ensure the cleanliness of the outlet is maintained throughout

• Ensure that operations comply with proper food safety regulations

• Interacts positively and professionally with guests, colleagues, and other departments as appropriate and required

• Recommends and suggests specialties to guest, up sells whenever possible

• Handle customer complaints and feedback

• Maintain sound knowledge of the menu and presentation standards for food and drinks

• Carry out any other duties as per the management’s request