Restaurant Supervisor

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join an exciting opportunity as an F&B Service Supervisor in a vibrant dining environment. You will play a crucial role in ensuring that guests receive exceptional service and enjoy a memorable dining experience. Your leadership skills will be essential in training and motivating the service team, while your ability to handle guest concerns will enhance customer satisfaction. This role offers a dynamic atmosphere where you can showcase your passion for hospitality and contribute to a welcoming environment for all patrons. If you thrive in a fast-paced setting and enjoy leading a team, this position is perfect for you.

Qualifications

• Proven experience in a supervisory role in the hospitality industry.
• Strong leadership and exceptional customer service skills.

Responsibilities

• Supervise service staff and ensure excellent customer service.
• Manage seating arrangements and optimize service flow.

Skills

Leadership

Team Management

Communication

Customer Service

Multitasking

Job description

As the F&B Service Supervisor, you will be responsible for overseeing the daily operations of our food and beverage service. You will lead by example, ensuring that all guests receive prompt, professional, and courteous service. Your leadership and organizational skills will be key in maintaining the smooth running of our service operations and enhancing our guests' dining experience.

Key Responsibilities:

• Supervise and coordinate the activities of the service staff.
• Ensure that all customers are greeted warmly and receive attentive service throughout their visit.
• Manage seating arrangements and service flow to optimize efficiency and customer satisfaction.
• Train, mentor, and motivate the service team to achieve excellence.
• Handle guest complaints and concerns professionally, seeking to resolve any issues promptly.
• Monitor inventory levels and work with the management team to ensure adequate stock of beverages and service supplies.
• Maintain a clean, organized, and welcoming environment in the dining area.
• Collaborate with the kitchen and bar staff to ensure seamless service.
• Uphold health and safety regulations and company policies.

Requirements:

• Proven experience as an F&B Service Supervisor or in a similar role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Exceptional customer service skills and a passion for delivering high-quality service.
• Ability to multitask and remain calm under pressure.