Restaurant Manager/Assistant Restaurant Manager

The Assistant Restaurant/Restaurant Manager oversees the successful running of managing staff, monitoring customer satisfaction, and ensuring that all food items are delivered with service in mind.

You will be responsible for:

• Reviewing the work of subordinates to ensure that established procedures and policies are followed.

• Inspecting the service area daily to ensure the hygiene of these areas.

• Ensuring that all materials and equipment are in compliance with departmental standards.

• Communicating effectively with the kitchen and other key departments.

• Analyzing the training needs of the restaurant.

• Developing training programs for staff and trainees together with the training department and evaluating training results.

• Reviewing, coaching, and evaluating staff performance periodically.

• Rewarding outstanding performers and taking disciplinary action as necessary.

• Compiling the logbook for the Director of Food and Beverage on daily financial results and other relevant information.

• Ensuring the standards, policies, and procedures of the hotel are adhered to by the rank and file staff.

• Preparing monthly reports - Analysis and explanation of monthly results and compilation of guest comments and feedback.

• Maintaining complete knowledge of Micros and Manual system procedures, daily house count arrivals/departures, VIPs, scheduled in-house group activities, locations and times, correct maintenance and use of the equipment, and all department policies/service procedures.

• Anticipating guests’ needs, responding promptly, and acknowledging all guests at all times.

• Assisting outlet staff as required.

• Conducting orientation for new employees and part-timers as well as on-the-job training for existing staff.

• Completing work orders for maintenance repair and submitting to Maintenance.

• Performing any other duties as may be assigned from time to time by Management.

Requirements:

• 3 years of F&B experience, preferably in a Restaurant/Cafe setting.

• Experience in the hotel industry is desirable but not essential.

• Able to work on a shift rotation basis.

• Passion for guest satisfaction.