Restaurant Manager / Assistant Manager (Japanese Cuisine & Wine Sales)

SHIN KATSU PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent restaurant in Singapore seeks an experienced Restaurant Manager to oversee daily operations and ensure exceptional dining experiences. The ideal candidate will have 3-5 years in restaurant management, strong knowledge of Japanese cuisine, and a passion for hospitality. Responsibilities include managing staff, maintaining service standards, and driving wine sales through exceptional guest interactions. This role requires shift work, including weekends and public holidays.

Qualifications

• 3-5 years of restaurant management experience, preferably in Japanese cuisine.
• Strong knowledge of restaurant operations.
• Passion for customer service and hospitality.

Responsibilities

• Oversee daily restaurant operations and staff management.
• Ensure high standards of service and food presentation.
• Drive wine sales and enhance guest experiences.

Skills

Japanese dining etiquette

Leadership

Communication

Problem-solving

Wine sales

Education

WSET certification or similar

Job description

Job Summary

Oversee daily restaurant operations, ensure exceptional dining experiences, manage staff, drive wine sales, and maintain high standards of service and hospitality.

Key Responsibilities

Restaurant Operations & Management

• Supervise kitchen and front-of-house teams for smooth coordination.
• Ensure high standards in food presentation and service, following Japanese dining traditions.
• Address operational challenges and improve efficiency.
• Deliver an authentic Japanese dining experience with excellent hospitality.
• Handle customer inquiries, feedback, and complaints professionally.
• Personalize service and enhance guest experiences through wine recommendations and upselling.
• Ensure adherence to food safety, hygiene, and health regulations.
• Maintain cleanliness in kitchen and dining areas.
• Enforce restaurant policies and safety procedures.
• Develop promotions, seasonal menus, and wine-pairing events.
• Support revenue growth and customer retention strategies.
• Manage online presence and customer reviews if required.
• Maintain financial records, sales reports, and operational documentation.
• Analyze business performance and suggest improvements.
• Report to senior management on sales, challenges, and strategies.
• Manage stock levels for ingredients, beverages, and supplies.
• Source high-quality ingredients and wines while controlling costs.
• Monitor food and beverage costs, minimize waste, and optimize portion control.

Staff Leadership & Training

• Train and mentor staff in Japanese dining etiquette, customer service, and wine pairing.
• Manage work schedules, assignments, and team performance.
• Foster a positive and professional work environment.

Wine & Beverage Sales

• Recommend and upsell wines, sake, and beverages that complement Japanese cuisine.
• Train staff on wine selection, tasting notes, and food pairings.
• Maintain and update the wine and sake list, working with suppliers for quality selection.
• Organize wine-tasting events and promotions.

Requirements

• 3-5 years of experience as a Restaurant Manager, preferably in Japanese cuisine.
• Strong knowledge of Japanese dining etiquette and restaurant operations.
• Experience in wine sales, sake knowledge, and food pairing.
• WSET certification or similar wine education is a plus.
• Strong leadership, communication, and problem-solving skills.
• Experience in staff management, cost control, and inventory management.
• Passion for customer service and hospitality.
• Able to work shifts, weekends, and public holidays.

Working Hours & Conditions

• Shift work, including weekends and public holidays.
• 5.5-day work week.

Only shortlisted candidates will be contacted.