RESTAURANT MANAGER

XIN WANG MANPOWER; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A restaurant management firm in Singapore is seeking an experienced restaurant manager to coordinate operations and deliver exceptional customer service. The ideal candidate will have a Bachelor's degree in a related field and at least 3 years of management experience. Responsibilities include overseeing daily restaurant operations, managing staff, and ensuring compliance with regulations. Candidates must possess strong leadership and communication skills, with a focus on customer satisfaction.

Qualifications

• 3 or more years in management operations or related function.
• Proficient in English with excellent communication skills.
• Able to work under pressure and prioritize tasks effectively.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Manage restaurant’s brand image and prepare budget.

Skills

Excellent communication skills

Interpersonal skills

Leadership

Financial skills

Operational knowledge

Detail-oriented

Education

Bachelor’s degree in Hotel and Restaurant Administration

Job description

Job Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations;
• Deliver superior service and maximize customer satisfaction;
• Respond efficiently and accurately to customer complaints;
• Regularly review product quality and research new vendors;
• Organize and supervise shifts;
• Appraise staff performance and provide feedback to improve productivity;
• Estimate future needs for goods, kitchen utensils and cleaning products;
• Ensure compliance with sanitation and safety regulations;
• Manage restaurant’s brand image and continuously progress to improve it;
• Prepare budget, control operational costs and identify measures to cut waste;
• Create detailed reports on weekly, monthly and annual revenues and expenses;
• Promote the brand in the local community through word-of-mouth and restaurant events;
• Recommend ways to reach a broader audience (e.g. discounts and social media ads);
• Train new and current employees on proper customer service practices; and
• Implement policies and protocols that will maintain future restaurant operations.

Job Requirements:

• Bachelor’s degree / higher education qualification / equivalent in Hotel and Restaurant Administration or related major.
• 3 or more years in the management operations or related function.
• Proficient in English and excellent communication skills, both written and verbal.
• Key competencies such as excellent communication, interpersonal skills, oriented to details, operational knowledge, leadership, team building and financial skills.
• Able to work under pressure and extreme conditions and prioritise tasks effectively.