The applicant is required to work 5.5 work week, work 60 hours a week (include weekend and Public Holiday.
1. Operation Management
- Responsible for daily store operations, including staff scheduling, food procurement, inventory management, equipment maintenance, and food safety standards (compliant with Singapore SFA regulations).
- Maintain high standards of cleanliness, food quality, and ambiance, reflecting our genuine care for details.
- Develop and execute sales strategies to achieve monthly/annual revenue, profit, and cost control targets.
- Optimize operational processes to improve table turnover rate and customer satisfaction.
2. Team Building & Training
- Recruit, train, and manage local team members (front and back of house), fostering a culture of efficiency and collaboration.
- Conduct regular training on product knowledge, service standards, and corporate culture, ensuring staff mastery of Malatang preparation processes.
- Build a high-efficiency collaborative team culture.
- Ensure employees are familiar with Malatang production processes.
3. Marketing & Customer Engagement
- Analyze local consumer preferences in Singapore, plan promotional campaigns (e.g., holiday events, partnerships with food delivery platforms).
- Manage customer relationships, resolve complaints, and implement loyalty programs (e.g., membership systems).
- Analyze consumer behavior to plan marketing strategies.
- Establish customer loyalty plans.
4. Cross-Cultural Communication
- Ensure accurate communication of cultural and management concepts as the first self-operated store in Singapore.
- Report regularly to HQ on business performance and market insights.
- Communicate effectively with HQ and ensure cultural understanding.
- Submit regular operational reports to HQ.
5. Others
Other duties as assigned by the Management.
Requirements
1. Mandatory Qualifications
- 5+ years in the F&B industry, with 2+ years in chain restaurant management (local Singapore experience preferred).
- Knowledge of Singapore F&B regulations (e.g., SFA, NEA) and labor policies.
- Fluent in English and Mandarin (to liaise with HQ and manage multicultural teams).
- At least 5 years of experience in the food and beverage industry.
- Familiarity with Singapore food and beverage regulations.
- Fluency in both English and Mandarin.
2. Core Competencies
- Data-driven: Proficient in POS systems and Excel for sales analysis.
- Resilience: Able to thrive in a fast-paced environment, resolve emergencies (e.g., complaints, staffing issues).
- Cultural Adaptability: Balance authentic Malatang culture with local Singaporean tastes.
- Ability to analyze sales data using POS systems and Excel.
- Capable of handling fast-paced work environments.
- Able to balance cultural differences.
3. Benefits
- Competitive salary, negotiable based on experience.
- Professional training and overseas career advancement opportunities (e.g., future regional roles in Southeast Asia).
- Annual leave, medical insurance, and performance-based bonuses.
- A competitive salary based on experience.
- Training opportunities and potential for career advancement.
- Benefits include annual leave, medical insurance, and bonuses.