RESTAURANT Manager

ANAHLD PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local restaurant group in Singapore is seeking a Restaurant Manager to oversee daily operations, enhance customer satisfaction, and manage staff. The ideal candidate will have proven experience in restaurant management, a strong knowledge of food and beverage, and exceptional leadership skills. This role involves ensuring compliance with safety regulations and promoting the restaurant within the community.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Experience in customer service management.
• Extensive knowledge of food and beverage.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service.
• Manage staff performance and training.

Skills

Leadership

Customer service

Food and beverage knowledge

Financial management

Communication

Tools

OpenTable

PeachWorks

Job description

Roles & Responsibilities

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations

• Deliver superior service and maximize customer satisfaction

• Respond efficiently and accurately to customer complaints

• Regularly review product quality and research new vendors

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning products

• Ensure compliance with sanitation and safety regulations

• Manage restaurant’s good image and suggest ways to improve it

• Control operational costs and identify measures to cut waste

• Create detailed reports on weekly, monthly and annual revenues and expenses

• Promote the brand in the local community through word-of-mouth and restaurant events

• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager

• Proven customer service experience as a manager

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Familiarity with restaurant management software, like OpenTable and PeachWorks

• Strong leadership, motivational and people skills

• Acute financial management skills