Restaurant Manager

TEXAS CHICKEN (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A popular fast-food chain in Singapore is looking for a Restaurant Manager. The successful candidate will be responsible for the profitability and overall performance of the outlet, ensuring high standards in customer service and hygiene. Key qualifications include at least 5 years of experience in F&B restaurants and strong leadership abilities. This role involves hands-on operations and shift work, aiming to enhance customer experience and team performance.

Qualifications

• At least 5 years of relevant experience in F&B restaurants.
• Willing to be involved in hands-on operations.
• Able to work shift hours.

Responsibilities

• Responsible for the overall performance of the restaurant.
• Manage customer experience and service quality.
• Ensure adherence to F&B hygiene policies.

Skills

Excellent communication skills

Interpersonal skills

Leadership qualities

Ability to work in a fast-paced environment

Job description

The Restaurant Manager is responsible for the profitability of the outlet, performing outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. Other responsibilities include managing inventories, interacting with customers, wait staff and support employees to maximize revenue generation and enhance the customer experience, overseeing the recruitment, training and motivation of staff, maintaining high standards of quality control, hygiene and health and safety in the dining area.

Role & Responsibilities

Business Operations

• Responsible for the overall performance of the restaurant
• Ensure the smooth operations of the restaurant
• Monitor income and expenses
• Manage cost and quality controls
• Project and order daily required supplies
• In-charge of the submission of all reports at the end of the shift/week/month including but not limited to sales, food cost and labour cost
• Manage equipment maintenance

Customer Service

• Manage customer experience
• Ensure and maintain service quality and professional etiquette
• Customer feedback management

People Management

• In-charge of recruiting and training to team members
• In-charge of the overall performance of team members
• To develop and motivate team members through capability development
• Conduct staff performance assessment process
• To ensure that all employees adhere to the company’s quality and standards
• Lead team to implement change

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures
• Examine food and beverage preparation
• Ensure quality control for food and service

Skills/Qualifications

• At least 5 years of relevant experience in F&B restaurants
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Possess strong leadership qualities
• Able to work shift hours