RESTAURANT MANAGER

Adithya; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Adithya in Singapore seeks an experienced Restaurant Manager to coordinate daily Front of House and Back of House operations and to deliver outstanding service. You will lead shifts, monitor product quality, manage staff, and implement policies that ensure sanitation, safety and a positive brand image.

You will also analyze costs, prepare reports, and explore ways to grow the local customer base through events and targeted promotions.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Proven customer service experience as a manager.
• Extensive food and beverage knowledge with ability to explain ingredients and dishes.
• Familiarity with restaurant management software like OpenTable and PeachWorks.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant’s image and suggest improvements.
• Control operational costs and identify waste-cutting measures.
• Create reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community via word-of-mouth and events.
• Recommend ways to reach a broader audience (discounts, social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols for future operations.

Skills

Leadership

Customer service

F&B knowledge

Financial management

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills