Restaurant Manager

Job Summary:

We are looking for a highly motivated and results-driven Restaurant Manager to join our new opening outlet! The candidate must have excellent interpersonal skills as well as experience in a restaurant environment. Importantly, having a hands-on approach in leading by example, seeking service excellence at all times.

The role will focus on training team members to deliver outstanding customer service and consistently achieve guest and employee satisfaction, while maintaining standards and meeting or exceeding business goals.

Key Responsibilities:

Sales Achievement:

• Devise and execute seasonal promotions to retain existing customers and achieve monthly sales targets.
• Responsible for planning and working within budget, maximizing profits and achieving sales targets set by the Company.
• Actively involved in collaboration and B2B sales to other F&B establishments such as restaurants and hotels to increase product sales.
• Provide input and analysis reports to the management team based on assessing sales reports and how to improve overall business performance.
• Coordinate and cooperate with other departments to ensure a consistent delivery of F&B offerings and work closely with them on integrated promotions and events.
• Perform any other ad-hoc duties as assigned by the Company.

Operations Management:

• Oversee daily restaurant operations, ensuring seamless service and an exceptional dining experience.
• Organize stocks and equipment, order supplies, and oversee maintenance and cleanliness.
• Coordinate communication between the Service team and Kitchen team to ensure smooth execution.
• Ensure compliance with health and safety regulations, company policies, and operational standards.

Customer Service:

• Ensure a great customer experience at our restaurant across food & beverage and maintain the ambience and facilities to the highest standard.
• Maintain the highest quality with consistent product standards.
• Implement and refine Standard Operating Procedures (SOPs) to enhance efficiency and guest satisfaction.
• Oversee reservations, guest preferences, and special requests to enhance satisfaction.
• Handle all guest queries and feedback in a professional and timely manner.

Team Leadership:

• Responsible for recruitment, training, and motivation of a high-performing team, fostering a positive and collaborative work environment.
• Plan schedules, work out shifts with service staff, and manage manpower.
• Provide leadership in cultivating, guiding, and coaching staff in providing excellent service experiences to all guests consistently.
• Conduct regular performance evaluations, provide feedback, and implement staff development programs.

Job Requirements:

• Minimum 5 years of experience leading and managing a team of restaurant professionals.
• Good knowledge of wine preferred.
• In-depth knowledge of fine dining service standards, wine, and gastronomy trends.
• Excellent leadership and team management skills.
• Exceptional communication, interpersonal, and problem-solving skills.
• Great initiative and team leadership skills.
• Ability to work in a fast-paced environment.
• Ability to multi-task efficiently and effectively.
• Ensure compliance with food safety, sanitation, and health regulations.
• Commitment to work rotating shifts, weekends, and public holidays.
• Working days: 5 days / 5.5 days per week.