Restaurant Manager

HILLOFT INVESTMENTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent restaurant group in Singapore is seeking an experienced manager to oversee business operations and human resources functions. The ideal candidate will have over 5 years of experience in a similar role, strong leadership, and interpersonal skills, ensuring high standards of service and hygiene. Key responsibilities include developing operational procedures, managing the restaurant team, and driving customer satisfaction.

Qualifications

• 5+ years of relevant working experience.
• Strong interpersonal and leadership capabilities.
• Ability to manage time effectively in a dynamic environment.

Responsibilities

• Report to the F&B Director and work with Head Chef to maintain service standards.
• Develop SOPs and manage restaurant hygiene and safety standards.
• Recruit and train restaurant team members.
• Ensure customer satisfaction by resolving complaints.

Skills

Interpersonal skills

Leadership skills

Time management

Attention to detail

Job description

Duties and Responsibilities

Business Operations

• Report to the F&B Director and works closely with Head Chef to meet desired performance and ensure high standards of service and food quality at all times
• Develop and implement front of house Standard Operating Procedures, guidelines, grooming, hygiene standards in the restaurant
• Provide procurement support in ordering food ingredients, equipment, etc; perform monthly inventory check
• Comply and ensure all the existing hygiene policies are strictly adhered daily; follow up closely on government rules and regulations
• Responsibility for the overall cleanliness, hygiene, health and safety standard in the restaurant premises
• Conduct regular review of operational procedures with improvement plans to the management
• Handle cashiering duties, daily sales report and petty cash claims if there is any; provide administrative duties and prepare necessary reports or paperwork to the Group
• Manage restaurant seating plans and reservations
• Act as a business owner to take charge in restaurant P&L. To monitor monthly cost incur and to drive revenue

Human Resources

• Recruit, select, drive and develop the restaurant team members
• Supervise front of house team in the performance of their duties in accordance with the policies and procedures
• Initiate and implement appropriate service standards. Demonstrate them by training and motivating the team while carrying out their duties
• Conduct orientation and training to the new employees
• Planning team duty roster and housekeeping schedule
• Foster and promote a cooperative working environment, friendly working culture by maximizing the productivity and boosting employee morale

Customer Satisfaction

• To ensure provide good quality food products for the guests and provide excellent services in achieving customers’ satisfaction
• Handling customers’ feedback. Investigate and resolve customer’s complaint in a prompt, courteous and professional manner with proper documentation and resolutions

Requirements

• At least more than 5 years working experience
• Strong interpersonal and leadership skills with a “hands-on” experience
• Excellent time management and attention to details
• Ability to work effectively in a fast-moving environment with a proven track record of results