RESTAURANT MANAGER

TALENT HARBOR PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading café management company in Singapore is seeking an experienced Café Operations Manager to oversee all operations including staffing, cost control, and performance metrics. The ideal candidate will have at least 2 years of management experience in the F&B sector, strong leadership skills, and a passion for service excellence. This role requires a hands-on approach during peak periods, including weekends and public holidays.

Qualifications

• Minimum 2 years of hands-on management experience in a fast-paced F&B or café environment.
• Proven track record in team leadership and operational efficiency.
• Strong people management and communication skills.

Responsibilities

• Manage end-to-end café operations including staffing and cost control.
• Lead and train service and kitchen staff to maintain high standards.
• Handle customer feedback and resolve service issues swiftly.
• Monitor inventory and ensure timely ordering.
• Prepare sales and operations reports for management.

Skills

Team leadership

Operational efficiency

Crisis handling

Communication

Discipline and accountability

Job description

Key Responsibilities:

* Take full ownership of end-to-end café operations, staffing, cost control, and performance metrics

* Lead, train, and discipline a team of service and kitchen staff to uphold high standards at all times

* Maintain strict adherence to hygiene, food safety, and workplace safety requirements

* Drive sales, manage food cost, labour cost, and negotiate with suppliers to ensure operational efficiency and profitability

* Implement SOPs and uphold service consistency across shifts and outlets

* Handle all customer feedback professionally and resolve any service recovery issues swiftly

* Monitor inventory closely and ensure timely ordering and stock accuracy

* Prepare and submit daily/weekly sales and operations reports to management

* Be on the ground during peak hours, including weekends and public holidays

* Take initiative to improve café systems, workflow, and staff productivity

* Handle any emergency, staff shortage, or unexpected operational challenge promptly

Requirements:

* Minimum 2 years of hands-on management experience in a fast-paced F&B or café environment

* Proven track record in team leadership, operational efficiency, and crisis handling

* Strong people management and communication skills

* Willing to lead by example and work frontline when required

* High level of discipline, accountability, and resilience under pressure

* Able to commit to peak periods, long hours, weekends, and public holidays without issue

* Passion for food, service excellence, and team development