Restaurant Captain

SECOND CHAPTER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in the dining sector is seeking a Service Captain to enhance guest experiences in a modern European restaurant. This role is essential for maintaining service excellence, training new staff, and ensuring that every guest enjoys a memorable dining experience. With a commitment to high standards and a sophisticated atmosphere, this position offers an exciting opportunity to lead a team in delivering exceptional service. If you have a passion for hospitality and a knack for problem-solving, this role is perfect for you.

Qualifications

• 3-5 years of experience in a supervisory role in upscale dining.
• Exceptional communication skills and ability to work in diverse teams.

Responsibilities

• Serve as primary contact for guests, ensuring flawless dining experience.
• Train and mentor new team members to maintain high service standards.

Skills

Basic Wine Knowledge

Basic Barista Skills

Interpersonal Skills

Leadership Skills

Education

Experience in Supervisory Role

Strong Command of English

Job description

Job Posting: Service Captain – Upscale Dining Experience
Location: Bugis/City Hall Area
Position Type: Full-Time

About Us

We are a modern European restaurant with over 20 years of history, located in the heart of the city. Our commitment is to deliver an exceptional dining experience by combining exquisite cuisine with impeccable service. We are passionate about creating unforgettable moments for our guests in a sophisticated and welcoming atmosphere.

Position Overview

We are seeking a Service Captain with 3–5 years of experience in a similar role or industry. This role is pivotal in ensuring smooth operations during service and delivering exemplary hospitality.

Key Responsibilities

1. Guest Experience: Serve as the primary point of contact for guests, addressing inquiries and resolving concerns promptly to ensure a flawless dining experience.
2. Training & Development: Train and mentor new team members, providing ongoing coaching to maintain high levels of performance and professionalism.
3. Service Excellence: Supervise table service, ensuring consistency in presentation, timing, and quality. Assist with VIP guests and special events as needed.
4. Problem Solving: Respond to guest feedback and proactively resolve issues to uphold the restaurant's reputation for excellence.

Key Skills Required

1. Basic Wine Knowledge: Familiarity with common grape varieties, proper serving techniques, appropriate wine temperatures, and selecting suitable glassware. Further training will be provided.
2. Basic Barista Skills: Ability to identify different types of coffee and operate an espresso machine. Latte art is a bonus but not required. Further training will be provided.

Qualifications

1. Proven experience in a supervisory role within upscale or fine dining restaurants.
2. Exceptional interpersonal and communication skills, with a strong command of the English language.
3. Ability to work effectively in a multi-national, multi-generational team.
4. Strong leadership skills to inspire and manage a team in a fast-paced environment.
5. Attention to detail and a commitment to maintaining high service standards.

Work Schedules

1. 5-day work week, with rotational off days based on weekly schedule.
2. Flexibility to work evenings, weekends, and holidays as required.
3. Willingness to work a split-shift schedule.