Residential Technician

BLACK BOX NETWORK SERVICES SINGAPORE PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global communication integration leader in Singapore is seeking a Residential Technician. The role involves patching cabling, troubleshooting IT equipment, and performing complex MAC requests. The ideal candidate has over 5 years of experience in Data Centre operations, a basic understanding of data communications networking, and strong interpersonal skills. Proficiency in automation with SQL and Excel is also essential. This position offers a chance to work on various technical challenges in a dynamic environment.

Qualifications

• 5+ years of experience in Data Centre operations and environment.
• Basic knowledge of local and wide area networking.
• Ability to perform rack and stack activities.

Responsibilities

• Patching cabling between network equipment and client’s network.
• Installation and troubleshooting of IT equipment (Servers, Network, Storage).
• Completing hard and complex Move, Add Change (MAC) requests.

Skills

Data communications networking

Technical tool usage (BERT testers, cable testers)

Cable patching processes in copper and fiber

Interpersonal communication skills

Automation background with SQL and Excel

Education

High school Diploma or equivalent

Job description

Purpose of Job:

Black Box Network Services, the global leader in communication system integration, is looking for Residential Technician with a proven track record in:

Racking and stacking of network devices / Cable patching / Physical layer troubleshooting / Equipment disposal activities / Hardware break fix support / Installing and troubleshooting enterprise equipment / Inventory Management / DCIM / OSI /TCP/IP Model / IP address / Mac address / ARP / Ping, trace commands / Console

Patch Cords (Types) / Routing protocols (plus)

This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our client by completing all work at the highest level, always striving for perfection.

The candidate must be motivated and self-driven for success.

The candidate must have basic Networking knowledge.

Primary Roles & Responsibilities:

The patching cabling between network equipment and client’s network

The installation of power cables from equipment to power supply in rack/cabinet/closet Job Description

The installation, troubleshooting and de-installing IT equipment (Servers / Network / Storage / etc)

Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)

Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels

Act as interface between client’s associates and management

Provide hardware break-fix services for network infrastructure

Perform onsite call-through, data, voice, website and security testing

Perform back-up testing to ensure all systems are connected to the client’s network as directed

Support carrier testing of circuits

Assist with facilities efforts such as vendor co-ordination and vendor supervision

Power and uninterruptable power supply (UPS) restoral

Water problems,

Emergency cooling restoration,

Fire suppression exercises, restoration, and post fire events

Support inventory management activities

Receiving inventory o Tagging of assets

Tracking spares (crash kits)

Ordering inventory

Updating inventory records

Prepare and return damaged equipment

Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements:

Must be proficient in utilizing technical tools such as BERT testers, cable testers, and fiber testers.

Requires experience in working in communications closets

Must be able to perform rack and stack activities

Must have automation background with SQL and excel

Must understand cable patching processes and procedures in copper and fiber Experience in either or both CommScope and Corning structured cables (copper and fiber)

Must have a basic knowledge of data communications networking.

Must be able to assist in troubleshooting issues

Must understand network terminology

Requires good interpersonal communications skills

Must be able to explain technical issues in a way the client will understand an issue

Must be able to interpret a client’s issue in a way that will allow technician to facilitate a resolution

Education/Experience Requirements

5+ years of experience in Data Centre operations and environment

Must have a basic knowledge of local and wide area networking.

High school Diploma or equivalent required

No Supervisory responsibilities