Residential Support Advocate - 11-145 SC/Orange County Social Services

The Salvation Army USA Western Territory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Residential Support Advocate to foster a safe and supportive environment for human trafficking survivors. In this vital role, you will monitor resident activities, assist with life skills development, and ensure compliance with program guidelines. Join a compassionate team committed to making a difference and providing holistic care through trauma-informed practices. This position offers the chance to engage directly with residents, helping them navigate their journey towards independence while maintaining a clean and orderly facility. If you are passionate about supporting vulnerable populations and possess strong communication and crisis intervention skills, this opportunity is perfect for you.

Qualifications

• High school diploma or G.E.D. required.
• Two years of social service experience preferred.

Responsibilities

• Monitor resident activities and ensure compliance with program rules.
• Support residents in developing life and social skills plans.

Skills

Problem Solving/Conflict Resolution

Customer Service

Teamwork

Crisis Intervention Skills

Excellent Communication

Organizational Skills

Education

High School Diploma or G.E.D.

Some College in Related Fields

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Residential Support Advocate (RSA) is responsible for monitoring resident activities and ensuring their compliance with Safe Home program rules and conditions. The RSA ensures the safe custody and accountability of all residents while maintaining a clean, safe, and orderly facility. The Salvation Army Orange County's Anti-Trafficking Services provides human trafficking survivors in Orange County holistic care through trauma-informed, culturally-and linguistically sensitive, strengths-based, and survivor-centered case management and advocacy.

Essential Functions

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

1. Maintain a safe, friendly, and cooperative atmosphere within Thatiana's Home and with residents to promote a clean, orderly, and healthy environment.
2. Conduct regular checks of bed areas, outside grounds, and common rooms; ensure residents are involved in program activities or otherwise engaged with their case plan.
3. Distribute hygiene items, clothing, towels, linens, and other essentials; ensure the facility is kept clean and residents participate in cleaning efforts.
4. Support residents in developing and implementing life and social skills plans to enhance independence, community involvement, and quality of life. Encourage adherence to these plans.
5. Monitor resident and house activity for safety; respond appropriately to behaviors, attitudes, and dispositions; contact 911 in emergencies.
6. Coordinate with other agencies and case managers to ensure service delivery; assist with referrals and intake processes.
7. Transport residents to meetings, appointments, or other locations as needed.
8. Secure and distribute medications as required.
9. Maintain accurate logs, case notes, documentation, and other records; complete administrative tasks as assigned.
10. Lead resident process and support groups; assist residents with routines, meal prep, and schedules.
11. Report issues or concerns promptly to the Case Manager or Program Manager.
12. Attend staff trainings and meetings; perform other duties as assigned.

Pay Rate

$20-$24.00/hr.

Working Conditions

Must be able to sit, walk, stand, bend, squat, climb, kneel, and twist; grasp, push, pull objects; lift up to 25 lbs.

Core Competencies

• Problem Solving/Conflict Resolution
• Customer Service
• Teamwork
• Adaptability
• Learning

Minimum Qualifications

• High school diploma or G.E.D. required.
• Some college in related fields and two years of social service experience preferred.
• Experience in client assessment, case planning, management, and referrals.
• Fluency in Spanish preferred.
• CPR and First Aid certification preferred.
• Valid driver’s license required.
• Deep commitment to supporting human trafficking survivors.

Skills, Knowledge & Abilities

• Driving test and clean MVR.
• Background check and certification for Protect the Mission policies.
• Ability to work independently and multitask.
• Knowledge of trauma-informed and culturally sensitive service strategies.
• Crisis intervention skills.
• Computer and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and organize work efficiently.