Residential Concierge Host

SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a Residential Concierge to operate concierge services for two luxury condominiums. This role involves managing operations, ensuring exceptional tenant experiences, and collaborating closely with the hotel. Ideal for service-oriented individuals with vocational training in hotel management and experience in guest services.

Qualifications

• At least 1 year experience in front office or guest-facing roles.
• Preference for candidates with experience in luxury hotels or apartments.
• Strong oral and written communication skills.

Responsibilities

• Manage the Residential Concierge Department services for luxury condominiums.
• Coordinate operations including breakfast service and pool towel replenishments.
• Ensure prompt and professional response to tenant requests.

Skills

Service-oriented

Attention to details

Excellent interpersonal skills

Ability to work under pressure

Positive attitude

Education

Vocational studies in Hotel & Tourism Management

Job description

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• To operate the Residential Concierge Department which provides concierge services to residents of two luxury condominiums in the Nassim/Tanglin area. The position will be onsite and may involve traveling between the two locations.
• Responsible for the entire operations including Breakfast service, all-day refreshments, pool and gym towel replenishment, and a personalized concierge experience by extending various services from Artyzen Singapore and other 3rd party vendors.
• To be in constant liaison with the hotel and real estate company on the evolving requirements.
• Ensure that the tenant's experience is at the forefront of what we do and that all requests are dealt with promptly and professionally. Responsible for coordinating and overseeing that all tenant requests are attended to with the highest service levels.
• Liaise with the hotel or relevant 3rd party vendors on all services provided/arranged for tenants.
• Monitor service and Operation standards in the areas of the Residential Concierge Department.
• Be available and on duty, shift work when necessitated.
• Participate in the framework to provide Residential Concierge Services.

Requirements

• Vocational studies related to the field of Hotel & Tourism Mmanagement with at least 1 year experience in front office or guest facing roles, possible combination with studies.
• Preference for candidates with guest services experience in an established or luxury/upscale hotel or apartments.
• Service-oriented, attentive to details and observant.
• Excellent oral and written communications skills.
• Good command of written and spoken English.
• Adaptable and outgoing with excellent interpersonal skill.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.