Resident Services Officer

GREEN AVENUE PTE. LTD.; Singapore; On-site; SGD 30,000 - 55,000; Full time

Job summary

An established industry player is looking for a detail-oriented Resident Services Officer to enhance resident experiences. In this pivotal role, you will manage applications, financial aid, and billing processes, ensuring seamless communication with residents and their families. Your expertise will be crucial in maintaining accurate data management and providing excellent customer service. If you have a passion for helping others and possess strong communication skills, this opportunity is perfect for you to make a meaningful impact in the community.

Qualifications

• 2-3 years experience in long-term care or healthcare settings.
• Strong communication and interpersonal skills required.

Responsibilities

• Process new applications and conduct financial means testing.
• Prepare invoices and manage debt collection for residents.

Skills

Communication Skills

Attention to Detail

Customer Service

Confidentiality

Microsoft Office/Google Suite

Education

Diploma in Social Work

Degree in Business Administration

Tools

MOH BRIGHT

ILTC System

NMTS System

Electronic Medical Records

Job description

Job Summary

We are seeking a detail-oriented and customer-focused Resident Services Officer to manage resident applications, financial aid, and billing processes. The successful candidate will be the first point of contact for residents and their families, ensuring seamless communication and accurate data management.

Responsibilities

- Process new applications and conduct financial means testing for residents

- Recommend and assist residents with financial aid applications and liaise with medical social workers

- Ensure timely and accurate updates of resident information and data

- Prepare invoices and manage debt collection for residents

- Prepare quarterly subvention reporting

- First contact for residents and their families, providing excellent customer service

Requirements

- Familiarity with MOH BRIGHT, ILTC and NMTS system

- Knowledge of Long Term Care Schemes and their application process

- Strong communication and interpersonal skills

- Attention to detail and accuracy

- Ability to maintain confidentiality and handle sensitive information

- Proficiency in Microsoft Office or Google Suite

- Good computer skills, including internet navigation, email, and ability to learn electronic medical records and invoicing systems

Experience

2 to 3 years experience in a related field, such as:

- Long-term care or healthcare settings

- Customer service or frontline roles

- Administration or office management

Qualifications

- Diploma or Degree in Social Work, Business Administration, or a related field