Resident Manager (Valley Wing)

SHANGRI-LA HOTEL LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Shangri-La Hotel in Singapore is seeking a Resident Manager for the Valley Wing, overseeing operations and guest experience. The ideal candidate will have over 10 years in luxury hospitality, exceptional leadership abilities, and fluency in multiple languages. This role involves elevating guest experiences and collaborating with various teams to provide bespoke services in a high-end environment.

Qualifications

• Minimum 10 years of experience in luxury hospitality with a strong Rooms background.
• Proven experience in a senior leadership role (Resident Manager or Hotel Manager) in a high-end property.
• Fluent in English and at least two other languages.

Responsibilities

• Lead daily operations of the Valley Wing, including Front Office, Butler Services, and Housekeeping.
• Curate and elevate guest experiences to ensure personalized luxury service.
• Monitor and maintain operational budgets, productivity, and quality standards.

Skills

Leadership

Communication

Problem-Solving

Cultural Awareness

Interpersonal Skills

Job description

The Resident Manager of the Valley Wing at Shangri-La Singapore will be responsible for overseeing the operations and guest experience of the hotel’s most luxurious and exclusive wing. This role requires a passionate and refined leader with a strong Rooms background and a deep understanding of high-end luxury service. The ideal candidate will have experience managing boutique or smaller-scale ultra-luxury operations and will possess a talent for creating bespoke guest experiences that exceed expectations.

Responsibilities

• Lead and manage the daily operations of the Valley Wing, including Front Office, Butler Services, Housekeeping, and Guest Relations.
• Curate and elevate guest experiences to ensure the highest level of personalized luxury service.
• Oversee guest satisfaction and loyalty programs, ensuring consistent delivery of service excellence.
• Collaborate closely with Sales & Marketing and F&B teams to develop bespoke packages and experiences tailored to the Valley Wing clientele.
• Maintain strong relations with high-profile guests and VIPs, ensuring discreet and intuitive service at all times.
• Lead, coach, and inspire the Valley Wing team to uphold Shangri-La’s Vision, Purpose and Beliefs.
• Monitor and maintain operational budgets, productivity, and quality standards.
• Drive innovation in guest service delivery while preserving the essence of timeless luxury.
• Uphold compliance with local regulations, brand policies, and health & safety standards.

Requirements

• Minimum 10 years of experience in luxury hospitality with a strong Rooms background.
• Proven experience in a senior leadership role (such as Resident Manager or Hotel Manager) in a high-end, boutique or ultra-luxury property.
• Exceptional leadership and people management skills with a hands-on, guest-centric approach.
• Fluent in English and possesses proficiency in at least two other languages to effectively communicate with our diverse international guests.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong cultural awareness and understanding of luxury clientele, especially high-net-worth individuals and international travelers.
• A passion for hospitality, elegance, and creating memorable guest journeys.