Resident Manager, Serviced Apartment

Edmund Tie & Company (SEA) Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Resident Manager to oversee the daily operations of their serviced apartments. The role involves ensuring high standards of service, managing teams, and maintaining operational efficiency. Candidates should have proven experience in operations management within the hospitality sector, strong leadership skills, and a customer-focused mindset. A degree or diploma in Hospitality Management is preferred. This position offers an excellent opportunity for dedicated professionals wishing to excel in a dynamic environment.

Qualifications

• Proven experience in operations management, preferably in service apartments or hospitality.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee daily operations of the property, including housekeeping, maintenance, and front office functions.
• Liaise with vendors, contractors, and corporate clients.
• Conduct regular inspections of apartments, public areas, and facilities.

Skills

Leadership

Communication

Problem-solving

Customer focus

Attention to detail

Education

Degree/diploma in Hospitality Management or related field

Job description

The Resident Manager is responsible for overseeing the day-to-day operations of the serviced apartment to ensure a seamless guest experience, operational efficiency, and staff performance. This role involves managing front-of-house and back-of-house functions, maintaining high standards of service and cleanliness, and acting as the primary point of contact for long-stay residents and guests.

Key Responsibilities:

• Oversee daily operations of the property, including housekeeping, maintenance, security, sales and front office functions.

• Liaise with vendors, contractors, and corporate clients

• Monitor budgets, costs, and inventory controls

• Respond to booking inquiries, confirm guest reservations, prepare contract and send payment link for booking confirmations. Prepare Arrivals and Departures details.

• Ensure the property is well-maintained, clean, and fully operational at all times.

• Conduct regular inspections of apartments, public areas, and facilities.

• Prepare reports on occupancy, maintenance issues, guest feedback, and operational KPIs.

Requirements:

• Proven experience in operations management, preferably in service apartments or hospitality

• Strong leadership and team management skills

• Excellent communication and problem-solving abilities

• Customer-focused mindset with attention to detail

• Knowledge of online travel agencies (OTAs) and inventory management.

• Degree/diploma in Hospitality Management or a related field preferred