Resident Engagement & Volunteer Coordinator

Apex Harmony Lodge (AHL) is a 210-bed nursing home dedicated to the care of persons with dementia (PWDs). The Resident Engagement & Volunteer Coordinator plays a pivotal role in enhancing the quality of life for our residents through the design and execution of person-centred, ability-centred care programs while developing and nurturing a vibrant a volunteer community. This role blends creativity, community-building, and operational excellence to ensure that each resident experiences meaningful, joyful interactions in alignment with the AHL’s core values.

The Coordinator will also be assist in community outreach and online content creation efforts to raise visibility, attract new volunteers, and support ongoing engagement activities. This role requires a highly detail-oriented, hands-on individual who thrives in multi-stakeholder environments and who is passionate about serving seniors and persons with dementia. This position requires working in close collaboration with the Care Services, Psychosocial, Therapy, and Operations teams.

Key Responsibilities:

Resident Engagement & Activities Coordination

• Plan and deliver diverse activities suited for residents with varying cognitive and physical abilities.
• Collaborate with clinical service teams to ensure person, and ability centred programs.
• Facilitate and support daily and special activities with energy, creativity, and joy.
• Identify residents who would are disengaged and increase overall participation in activities.
• Strengthen and increase intergeneration bonding programs.
• Maintain an activity calendar, coordinate logistics, track participation, and gather feedback.

Volunteer Recruitment & Management

• Actively engage in networking and outreach to build a strong pipeline of volunteer support.
• Facilitate the onboarding, training, deployment, supervision, and retention of volunteers.
• Create a structured Volunteer Handbook and Standard Operating Guidelines.
• Maintain a central volunteer database, track attendance, contribution hours, and feedback.
• Organize volunteer appreciation programs and recognition efforts.

Digital Engagement & Public Relations Content Creation

• Design outreach, infographics, and video content to promote volunteerism and resident events.
• Share success stories, activity highlights, and community features via various channels.
• Collaborate with other teams to enhance AHL’s digital visibility and engagement footprint.

Administrative & Reporting Support

• Maintain records of resident engagement programs, attendance, and volunteer contributions.
• Support data reporting, program evaluations, and proposal documentation.
• Provide regular updates to reporting officer on activities, challenges and improvement plans.
• Assist in coordination of cross-department activities and festivals/events.

Qualifications & Experience:

• Diploma/Degree in Social Work, Therapy, Arts, Communications, or related fields.
• Experience in eldercare, dementia care, or social service sector.
• 3-5 years of engagement programming, community outreach, or working with seniors.
• Proficient in Microsoft Office, social media, and design tools (e.g., Canva, basic video editors).
• Strong verbal and written communication skills, confident and empathetic interpersonal skills.
• Strong sense of purpose and passion for enriching PWD’s lives and fostering a caring community.
• Hands-on, joyful and compassionate approach to working with elderly populations
• Detailed-oriented and ability to manage diverse responsibilities, stakeholders and timelines.

Interested applicants are invited to email detailed resume to: recruit@apexharmony.org.sg

We regret that only shortlisted candidates will be contacted.