Residences Concierge

Duties and Responsibilities

· Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, and thank others with genuine appreciation.

· Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

· Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.

· Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.

· Answer, record, process all calls, messages, requests, questions, or concerns and contact appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve call, request, or problem.

· Understand and assist with owners’ reservation services.

· Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.

· Perform Lobby Ambassador tasks.

· Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

· Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

· Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

· Comply with quality assurance expectations and standards.

· Stand, sit, or walk for an extended period of time or for an entire work shift.

· Perform other reasonable job duties as requested.

· Adhere to the highest standards of The Ritz-Carlton service excellence.

· Any other reasonable duties assigned