Residence Officers (Concierge)

Edmund Tie & Company (SEA) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading property management company in Singapore is looking for Residence Officers (Concierge) to support efficient operations within residential condominiums. Ideal candidates will be customer-oriented, well-groomed, and equipped with strong communication skills, ensuring residents receive outstanding service at all times.

Qualifications

• Experience in customer service/front desk/concierge.
• Friendly and customer-oriented mindset.
• Excellent communication skills.

Responsibilities

• Assist the Residence Manager with condominium operations.
• Attend to residents’ requests and inquiries.
• Manage parcel deliveries and ensure tidy front office.

Skills

Customer service

Communication

Interpersonal skills

Team player

Education

SHATEC or GCE ‘O’ / ‘N’ level

Tools

Microsoft Office

Job description

Residence Officers (Concierge)

· Assist the Residence Manager to provide efficient operations and management of the assigned condominium.

· Comply with company’s quality assurance standards and expectations

· Provide a high level of service to residents at all times

· Attend to residents’ requests/enquiries/feedback

· Assist residents with reservation & use of the condominium’s facilities and services

· Greet residents and visitors warmly and make them feel welcome

· Answer all incoming calls and email inquiries in a timely and courteous manner

· Manage parcel deliveries based on approved policies and procedures

· Ensure that front office space and lobby are kept clean and tidy at all times

Requirements

· SHATEC or GCE ‘O’ / ‘N’ level with work experience in customer service / front desk / concierge

· Friendly and passionate to serve with customer-oriented mindset

· Excellent communication and interpersonal skills

· Proficient in Microsoft Office applications

· Well-groomed and possess a pleasant disposition

· Team player

· Able to perform shift work (no mid-night shift)