Residence Manager

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a seasoned Residence Manager to lead day-to-day operations for multiple residential sites in Singapore. You will supervise staff, oversee contracts, and ensure regulatory compliance while maintaining high service standards for clients and residents.

The role requires 8–12 years of relevant experience in estate or facilities management, strong budgeting skills, and proven leadership.

Qualifications

• Degree or diploma with 8–12 years of relevant residential management experience.
• Strong knowledge of property management legislation and regulatory compliance.
• Experience with budgeting, financial reporting and payments authorization.
• Proven ability to lead, supervise and develop teams.
• Experience coordinating with service providers, vendors and external stakeholders.

Responsibilities

• Lead day-to-day operations of residential properties and supervise staff.
• Oversee contracts, insurance, audits, and compliance with regulations.
• Prepare maintenance budgets and sinking fund provisions for council approval.
• Coordinate AGM/EOGM documentation and meetings with councils.
• Manage relationships with service providers including security, insurance, telecoms, and landscaping.
• Liaise with solicitors on legal matters and manage procurement processes.

Skills

Team leadership

Budgeting

Vendor management

Regulatory compliance

Communication

Education

Bachelor-level degree in Estate/Real Estate/Facilities Management

Diploma in Estate Management/Real Estate

Certificate in Managing Agent Practice

Job description

Residence ManagerSkip to main content#Residence Manager page is loaded## Residence ManagerApplyremote type: On-sitelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: REQ522613**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**What this job involves:**You will lead the day-to-day operations of residential properties, overseeing staff and ensuring high-quality service delivery to clients and residents. This role involves comprehensive property management including staff supervision, financial oversight, vendor coordination, and regulatory compliance. You'll serve as the primary point of contact between the management team, property councils, and service providers while ensuring all contractual, legal, and operational requirements are met. Working closely with the director, you'll help shape departmental policies and maintain operational excellence across all managed sites.**What your day-to-day will look like:****Team Leadership & Operations**You'll guide and supervise your team, organizing daily resources and ensuring adequate staffing coverage through roster planning. You'll conduct performance appraisals, participate in annual salary reviews, lead regular team meetings, and support staff recruitment efforts to build a capable team.**Contract & Compliance Management**You'll monitor contracts, agreements, and insurance policies to ensure timely renewals (reviewing three months before expiry) and maintain compliance with property management legislation. You'll advise councils on regulatory requirements, prepare documents for submission to the Commissioner of Buildings following AGMs/EOGMs, and conduct quarterly audits of the Strata Roll and half-yearly audits of the assets register.**Financial Oversight**You'll prepare and propose annual maintenance budgets and sinking fund provisions for council approval. You'll review monthly financial statements against approved budgets, approve and authorize payments of outgoings including taxes, and coordinate annual audits of accounts. You'll establish procedures for purchasing, cash handling, and verification of financial transactions, while recommending actions against payment defaulters with legal assistance.**Meetings & Communication**You'll prepare AGM/EOGM documentation, follow up on matters arising from council and general meetings, and vet all outgoing correspondence and meeting minutes. You'll review incoming correspondence to ensure appropriate follow-up actions, particularly on complaints, and prepare management proposals for potential clients.**Service Provider & Vendor Management**You'll oversee relationships with key service providers including security services, insurance providers, telecommunications, photocopier services, NETS & LGA, SP Services, delivery services, and landscaping contractors. You'll prepare and submit Management Agent (MA) reports and manage feedback received through various channels including The M App.**Maintenance & Property Standards**You'll plan and recommend periodic maintenance works while reviewing all operational areas to identify cost-saving opportunities without compromising quality or effectiveness. You'll review and update House Rules and By-Laws, recommending changes for inclusion in AGMs when necessary, and establish procedures for imposing administrative fees for contraventions by contractors or residents.**Administrative & Special Projects**You'll prepare and approve work orders and purchase orders, liaise with solicitors on legal matters, advise councils on fund transfers when appropriate, and undertake other duties as assigned by management.**Required Qualifications*** Degree in Estate Management, Real Estate, Building, Project Management, Facilities Management, Mass Communication, or Hospitality with 8–10 years of relevant experience managing similar-sized residential developments; **OR*** Diploma in Estate Management, Real Estate, Building, Project Management, Facilities Management, Mass Communication, or Hospitality with 10–12 years of relevant experience managing similar-sized residential developments* Certificate in Managing Agent Practice* Strong understanding of property management legislation and regulatory compliance requirements* Demonstrated experience in financial management including budgeting, financial reporting, and payment authorization* Proven ability to lead, supervise, and develop teams* Experience coordinating with service providers, vendors, and external stakeholders* Strong written and verbal communication skills for correspondence, reporting, and council interactions**Preferred Qualifications*** Experience managing multiple residential property sites simultaneously* Familiarity with resident feedback management systems and digital communication platforms* Knowledge of contract negotiation and vendor management best practices* Experience preparing and presenting at Annual General Meetings (AGMs) and Extraordinary General Meetings (EOGMs)* Background in implementing operational efficiency improvements and cost-saving initiatives* Established relationships with solicitors and legal advisors in property management contexts**Location:**On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!