Reservations Trainee

Shangri-La Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Shangri-La Singapore is seeking a Reservations Trainee for an entry-level position to learn about hotel reservation processes. This role provides a comprehensive overview of department structures and procedures, ensuring aspiring hospitality professionals gain essential skills in a vibrant resort environment.

Qualifications

• Strong interest in the hospitality industry.
• Basic knowledge of hotel operations is a plus.

Responsibilities

• Learn the structure and roles within the Reservation Department.
• Understand Reservations Procedures and Policies.
• Assist in handling special requests and reservations.

Skills

Understanding of Reservations Policies

Customer Service

Communication

Job description

Company

Shangri-La Rasa Sentosa, Singapore

shangri-la.com

Designation

Reservations Trainee

Date Listed

27 May 2025

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

Flexible Start, For At Least 6 Months

Profession

Hospitality

Industry

Hotel and Accommodation Services

Location Name

101 Siloso Road, Shangri-La Rasa Sentosa, Singapore, Singapore 098970, Singapore

Address

101 Siloso Rd, Singapore 098970

Map

Allowance / Remuneration

$1,600 monthly

Company Profile

A tropical playground awaits at the only beachfront resort in Singapore. Within easy reach of the city, soak up island vibes in our vibrant setting tailor-made for families and sun-seekers alike.

Job Description

• To have an overview of the structure, roles and responsibilities in the Reservation Department.
• To understand all Reservations Policies and Procedures.
• To learn thoroughly the Resort’s product such as the various room types, room packages, resort facilities, Shangri-La Circle & Reservation’s Standard Operating Procedure On the billing instructions.
• To know about ISG & OTAs report handling processes
• To understand about the telephone call procedure, ethical and Standard Operating Procedures.
• To understand about the Room quotation procedures via calls or emails
• To understand on how to handle Airport transfer arrangements.
• To understand the how to operate the systems and their code
• To understand the processes to handle special request such as room decoration, storage of medication or special food items

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Apply for this position