Reservations Manager

Radisson Blu Marina Hotel Connaught Place - Reservations; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Radisson Blu Marina Hotel Connaught Place is actively seeking a Reservations Manager to lead the reservations team in delivering excellent guest experiences. The successful candidate will oversee department operations, improve guest satisfaction, and manage team performance. This role requires solid leadership and problem-solving skills, as well as experience with IT reservation systems.

Qualifications

• Experience in reservations management.
• Strong supervisory and leadership skills.
• Passion for delivering exceptional guest service.

Responsibilities

• Oversee the smooth operation of the reservations department.
• Proactively improve guest satisfaction.
• Supervise and develop the reservations team.

Skills

Supervisory skills

Leadership

Problem-solving

Communication

Tools

IT reservation systems

Job description

ACTIVELY HIRING

Reservations Manager

Radisson Blu Marina Hotel Connaught Place is seeking a dedicated Reservations Manager to lead our reservations team. Join us to ensure our guests enjoy a seamless experience from booking to stay, supporting our mission to make every moment matter.

Key Responsibilities:

• Oversee the smooth operation of the reservations department, ensuring high-quality guest service throughout their journey.
• Proactively improve guest satisfaction by responding promptly to inquiries and resolving issues.
• Achieve reservations and hotel targets through effective planning and initiatives.
• Supervise and develop the reservations team, fostering a culture of growth and high performance.
• Manage costs, inventory, productivity, and performance metrics.
• Build strong relationships with stakeholders and review business performance to drive financial results.
• Ensure compliance with legislation and maintain documentation for audits.

Requirements:

• Experience in reservations management.
• Strong supervisory and leadership skills with a hands-on approach.
• Passion for delivering exceptional guest service.
• Creative problem-solving skills.
• Integrity and professionalism.
• Experience with IT reservation systems.
• Excellent communication skills.

If you're passionate about hospitality and eager to lead a dynamic team, we invite you to apply and say, "Yes I Can!"

Join us in our mission to make every moment matter. Visit careers.radissonhotels.com to learn more about our culture and opportunities.