Reservations & Guest Experience Specialist

MERCURE SINGAPORE BUGIS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known hotel chain in Singapore is looking for a Reservations Agent to manage enquiries and bookings. This role involves working closely with the Front Office and Sales teams to optimize occupancy while delivering exceptional guest experiences. The ideal candidate will have a secondary education, great communication skills, and a positive attitude. Flexibility to work shifts, weekends, and public holidays is essential. Join our dedicated team in a vibrant hospitality environment.

Qualifications

• Secondary education required.
• Positive and keen to learn attitude essential.
• Passion for delivering exceptional guest service is a must.
• Able to multitask and detail-oriented.
• Good interpersonal and communication skills needed.
• Availability to work shifts, weekends, and public holidays.

Responsibilities

• Report directly to the Assistant Reservations Manager.
• Handle telephone enquiries and accept reservations.
• Collaborate with Front Office and Sales colleagues.
• Assist in maximizing hotel occupancy.
• Maintain professionalism in guest interactions.

Skills

Positive attitude

Multi-tasking

Interpersonal skills

Communication skills

Education

Secondary education

Tools

MS Office

Opera system

Job description

A well-known hotel chain in Singapore is looking for a Reservations Agent to manage enquiries and bookings. This role involves working closely with the Front Office and Sales teams to optimize occupancy while delivering exceptional guest experiences. The ideal candidate will have a secondary education, great communication skills, and a positive attitude. Flexibility to work shifts, weekends, and public holidays is essential. Join our dedicated team in a vibrant hospitality environment.