Reservations Executive

LAGUNA HOTEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore is seeking a Customer Service Executive. You will manage guest inquiries, ensure effective communication, and employ up-selling techniques. Candidates must have a diploma in hotel management or business administration and at least 2 years of experience in a similar role. The role offers company transport, duty meals, and medical coverage.

Benefits

Company Transport

Duty Meals

Medical & Dental Coverage

Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally

Learning & Development Opportunities

Staff Recognition Awards

Qualifications

• Minimum of 2 years relevant experience in a similar capacity.
• Ability to manage internal calls efficiently and ensure accurate communication.
• Experience in selling and up-selling techniques.

Responsibilities

• Manage internal calls efficiently, ensuring clear communication.
• Handle guest messages, in room dining orders, and wake-up calls.
• Ensure daily trace/follow up reports are handled according to requirements.

Skills

Good interpersonal and communications skills

Proficient in Microsoft Office

Basic knowledge in using OPMS

Education

Diploma in hotel management or Business Administration

Job description

Reporting to Guest Support Manager / Reservations Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.

DUTIES AND RESPONSIBILITIES

• Manage internal calls efficiently, ensuring clear and accurate communication
• Handle wake-up calls, guest messages, in room dining orders etc
• Ensure daily trace/follow up reports are handled according to the requirements.
• To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.

JOB REQUIREMENT

• Minimum Diploma in hotel management, Business Administration or relevant discipline.
• Minimum of 2 years relevant experience in a similar capacity.
• Basic knowledge in using OPMS and all related systems.
• Proficient in Microsoft office
• Good interpersonal and communications skills

BENEFITS

• Company Transport / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards