Reservations Coordinator

Hilton Worldwide, Inc.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading global hospitality company is looking for a Reservations Coordinator in Singapore. The role involves managing booking inquiries and providing exceptional service to guests while ensuring smooth communication with different departments. Strong communication and administration skills are essential for success. Previous experience in reservations is a plus.

Qualifications

• Previous experience in a Reservations environment is advantageous.
• A highly professional telephone manner is required.

Responsibilities

• Manage booking inquiries and assist guests in planning their stay.
• Handle reservations while ensuring a smooth booking process.

Skills

Excellent communication skills

Outstanding administration skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Overview

Reservations Coordinator (HOT0BUZ7)

As a Reservation Coordinator, you will manage booking inquiries and assist guests in planning their stay at our hotel. Your role involves handling reservations, providing detailed information about hotel offerings, and ensuring a smooth and professional booking process. You will work closely with other departments to ensure that guest preferences and special requests are communicated effectively. Your exceptional communication skills and attention to detail will contribute to delivering outstanding guest experiences.

What will I be doing?

• Serve as the first line of inquiry for room reservations within the hotel.
• Provide excellent customer service, options, and solutions to meet guest and customer needs.
• Handle reservation inquiries via phone, email, and other communication channels in a courteous and professional manner.
• Provide guests with detailed information about the hotel’s services, amenities, and promotions to support their decision-making process.
• Accurately process bookings, cancellations, and modifications in the reservations system.
• Ensure all guest preferences, special requests, and billing details are recorded correctly.
• Liaise with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
• Communicate effectively with team members to address guest concerns or special needs.
• Recommend room upgrades, packages, and additional services to maximize revenue and enhance guest satisfaction.
• Identify opportunities to promote hotel offers and loyalty programs.
• Maintain accurate and organized records of all reservations and related correspondence.
• Ensure compliance with hotel policies and procedures for reservations.
• Handle guest inquiries and complaints with professionalism, escalating issues to the supervisor if necessary and providing prompt and effective solutions to ensure guest satisfaction.

What are we looking for?

• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment.
• Tertiary qualifications, or other collegiate-level degree.

Work Locations

Hilton Garden Inn Serangoon - Singapore, 3 Belilios Road Singapore 219924

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!