Reservations Consultant - InterContinental Singapore

InterContinental Hotels Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading hotel chain in Singapore is seeking a Reservations Consultant to promote services and manage bookings. The ideal candidate can interact with customers and handle multiple priorities. No prior experience is required, but familiarity with reservation systems is preferred. This role offers a great opportunity to work in a dynamic hotel environment.

Qualifications

• No experience is required.
• Ability to interact positively with customers and employees.
• Knowledge of reservations systems preferred.

Responsibilities

• Promote the hotel’s rooms and F&B products.
• Handle reservations from guests and travel agents.
• Manage and investigate 'no show' reservations.
• Prepare reports to track future availability and revenue.

Skills

Customer interaction

Detail-oriented

Organizational skills

Multi-tasking

Mandarin speaking

Tools

Opera 5 Property Management system

Weeloy Table Management

Job description

Reservations Consultant - InterContinental Singapore

• Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge
• Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities
• Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately
• Quoting and recommending suitable package for potential guest
• Agility to handled services and request effectively and efficiently
• Manage “no show” reservations by investigation and recording of same
• Created, update and maintain Groups booking and billing information
• Maintain knowledge of Rooms and F&B special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track future rooms availability, revenue and occupancy
• Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations
• Support other responsibilities that maybe assign from time to time

What we need from you

• No experience is required
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Prior knowledge and understanding of reservations systems – Opera 5 Property Management system and Weeloy Table Management
• Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure
• Able to interact with mandarin speaking guest