Reservations Agent

Hyde Johannesburg Rosebank; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a Reservations Agent to join their vibrant team in Singapore. In this engaging role, you will be the first point of contact for clients, ensuring a warm and personalized experience. Your responsibilities will include managing telephone and email inquiries, maintaining up-to-date statistics, and applying the company's pricing policy. The ideal candidate is a friendly, organized team player with excellent communication skills and a knack for prioritizing tasks. This is a fantastic opportunity to be part of a dynamic hospitality environment that values diversity and offers career growth.

Qualifications

• Attentive and friendly with excellent communication skills.
• Experience in reservation or reception service is a plus.

Responsibilities

• Be the first point of contact for clients via phone or email.
• Handle requests promptly while reflecting the company's image.

Skills

Customer Service

Communication Skills

Teamwork

Organizational Skills

Multilingual Ability

Interpersonal Skills

Job description

Join to apply for the Reservations Agent role at Hyde Johannesburg Rosebank.

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director. These are atypical places, where everyone feels at home, born of a blend of influences, freedoms, sensations, and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic vibe: true urban refuges that are aesthetically pleasing and modern, popular, welcoming, and sexy. Our mission is to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group with a global portfolio of brands.

Our Commitment To Diversity And Inclusion

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral.

Job Description

Would you like to do the opening of our Mama Shelter in Singapore?

THE MISSION? You are the first point of contact for our clients, ensuring they are in good hands. You handle all the functions of personalized and warm telephone reception (or by email), reflecting the image of Mama. You respond quickly to requests received by email and apply the company’s pricing policy while keeping up-to-date statistics for other departments. You have a team spirit, and your colleagues can count on you.

Qualifications

MADE FOR YOU? ONLY IF…

• You are attentive and friendly, overflowing with kindness!
• Confidentiality is important to you: what happens at Mama stays at Mama.
• As a team player, you know how to work in a team: available, attentive, and responsive.
• You possess a keen sense of communication and have an impeccable level of eloquence.
• With excellent interpersonal skills, you handle client situations resourcefully.
• You know how to prioritize your tasks.
• You can speak other languages.
• You are organized and never let yourself be overwhelmed.
• You have a commercial flair without being the “Wolf of Wall Street.”

Your Little Extras Are

• Your smile can be heard over the phone!
• You have experience in a reservation or reception service.

Additional Information

We organize a first telephone exchange with our Recruitment team if your application matches our rhythm. After a successful telephone interview, your future boss and the HR team will meet you. Naturally, you will receive a response from us, whether it’s a yes or no.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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