Researcher / Senior Researcher, Service and Operations Management (24-Month Contract | SGD 4,00[...]

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading Singapore consultancy is seeking a Researcher to lead impactful research in Service, Operations, and Enforcement Management. The candidate should have strong analytical and communication skills, and a background in customer insights or market research. Join a dynamic team in shaping strategies that enhance public sector performance.

Qualifications

• 2-3 years of experience in customer insights, market research, service research, or consulting is highly preferred.
• Strong analytical skills to conduct and interpret research effectively.
• Excellent written and oral communication skills.

Responsibilities

• Propose and design research topics and plans in Service, Operations, and Enforcement Management.
• Conduct research on emerging trends and translate findings.
• Manage large-scale quantitative research projects.

Skills

Customer insights

Market research

Analytical skills

Communication skills

Stakeholder management

Self-motivated

Service design

Job description

Key Highlights

• Office Hours: Monday - Friday
• Nearest MRT: Buona Vista
• Be a part of a dynamic research team where you will lead impactful studies in Service, Operations, and Enforcement Management, shaping strategies that enhance public sector performance.

About the Role

Join a dynamic research team focused on advancing thinking and practices in Service, Operations, and Enforcement Management within the Singapore public sector. As a Researcher, you will have the opportunity to lead impactful research that uncovers citizens\' insights, develops best practices, and facilitates the learning of public sector leaders and practitioners.

Key Responsibilities

• Propose and design research topics and plans in Service, Operations, and Enforcement Management.
• Conduct research on emerging trends and translate findings into actionable insights.
• Employ various research methods including surveys, ethnographic interviews, focus groups, and observations to uncover valuable citizens\' insights.
• Manage large-scale quantitative research projects, including study design, procurement, and coordination with research partners and stakeholders.
• Share insights and facilitate learning by producing articles, videos, toolkits, case studies, and more.
• Organize and facilitate roundtables, seminars, and discussions to promote awareness of best practices within the public sector.
• Provide advisory and consultancy services to public sector agencies.

Key Requirements

• 2-3 years of experience in customer insights, market research, service research, or consulting is highly preferred.
• Strong analytical skills to conduct and interpret research effectively.
• Excellent written and oral communication skills, with the ability to present research findings in a compelling way.
• Ability to engage and manage stakeholders at various levels, from public sector practitioners to leaders.
• Self-motivated, innovative, and adaptable with a passion for Service, Operations, and Enforcement Management.
• Familiarity with design thinking or service design will be a plus.

Only shortlisted candidates are notified. Thank you.

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Farshana

BGC Group Pte Ltd (Outsourcing)

EA 05C3053