Research Project Manager (B2B - Primary Research)

Vedak: Expert Network; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Vedak, a fast-growing expert network company, is seeking a Service Delivery Head to oversee client service delivery and operational excellence. This pivotal role involves leading teams, driving innovation, and enhancing client satisfaction in a dynamic consulting environment. Ideal candidates should have a strong background in service delivery and a track record of successful team leadership.

Benefits

Competitive compensation

Performance bonuses

Comprehensive health benefits

Dynamic work environment

Qualifications

• 10+ years of experience in service delivery or operations management.
• Proven track record of leading high-performing teams.
• Strong understanding of the expert network industry.

Responsibilities

• Oversee end-to-end service delivery ensuring client satisfaction.
• Utilize data analytics to implement innovative strategies.
• Cultivate a high-performance culture within delivery teams.

Skills

Strategic thinking

Change management

Data-driven decision-making

Cross-cultural communication

Leadership

Problem-solving

Education

Bachelor's degree in Business Administration or related field

MBA preferred

Job description

Research Project Manager (B2B - Primary Research)

About Vedak: Vedak is a fast-growing expert network company known for its innovative approach to connecting global consulting firms with top-tier experts. Founded in 2016, we serve leading management consulting firms with expert calls, CXO surveys, and fractional CXO placements. Our vibrant and dynamic work environment fosters creativity, professional growth, and a commitment to excellence in the expert network industry.

Role Overview:

As the Service Delivery Head at Vedak, you will play a pivotal role in shaping our service delivery excellence. You'll lead our teams to new heights, driving innovation and ensuring we consistently exceed client expectations in a fast-paced, global market. This position offers a unique opportunity to make a significant impact on our rapidly expanding operations.

Key Responsibilities:

• Oversee end-to-end service delivery to clients, resource management, ensuring high-quality outcomes and client satisfaction.
• Utilize data analytics to develop and implement innovative service delivery strategies based on market trends and client feedback.
• Cultivate a high-performance culture within delivery teams of Key Account Managers, Project Coordinators, and Recruiters.
• Architect and implement scalable processes for operational efficiency.
• Drive client satisfaction through proactive relationship management and continuous service improvement.
• Collaborate with the sales team to align delivery capabilities with client expectations.
• Manage high-level client escalations and maintain key client relationships.
• Contribute to the company's overall growth strategy and business development initiatives.
• Develop and implement performance metrics to measure and enhance service delivery effectiveness.
• Lead regular service delivery reviews, analyzing key performance indicators (KPIs) to identify areas for improvement and optimization.
• Foster a culture of innovation within the service delivery team, encouraging the adoption of new technologies and methodologies to enhance efficiency and client outcomes.

Qualifications:

• Bachelor's degree in Business Administration, Management, or related field; MBA preferred.
• 10+ years of experience in service delivery or operations management, preferably in consulting or professional services.
• Proven track record of leading and developing high-performing teams.
• Strong understanding of the expert network industry and management consulting landscape.

Skills and Attributes:

• Strategic thinking and business acumen.
• Change management expertise.
• Data-driven decision-making skills.
• Cross-cultural communication abilities.
• Excellent leadership and interpersonal skills.
• Analytical mindset with strong problem-solving abilities.

Performance Metrics:

Your success will be evaluated based on client satisfaction scores, team performance indicators, operational efficiency improvements, and contribution to company revenue growth and account growth.

Growth Opportunities:

At Vedak, we believe in nurturing talent. As our Service Delivery Head, you'll have opportunities to shape the future of the expert network industry. Your career path could progress from leading domestic delivery teams to becoming a Senior Delivery Head or Chief Operating Officer.

Benefits:

We offer competitive compensation, performance bonuses, comprehensive health benefits, and a dynamic work environment that encourages innovation and personal growth.

If you're ready to lead, innovate, and drive exceptional service delivery, we want to hear from you! To apply, please send your resume and a brief cover letter to <hidden_email>.