Representative, Customer Service

Molex; Southwest; On-site; SGD 20,000 - 60,000; Full time

Job summary

Molex Singapore is seeking a Customer Service Representative to manage order fulfillment and customer inquiries. In this role, you will ensure seamless communication with customers and internal teams while handling order processes and complaints. The ideal candidate will possess strong problem-solving skills and relevant experience in customer service, particularly in the electronics sector.

Qualifications

• 2 to 3 years of customer service experience, preferably in the electronic industry.
• Strong PC skills, including proficiency in Microsoft Excel, Word, and Outlook.
• Mandatory proficiency in English; Mandarin may be required.

Responsibilities

• Manage the entire order process by receiving, checking, and processing customer orders on SAP.
• Handle requests for order changes and monitor customer order backlogs.
• Process customer complaints in the SAP system and coordinate corrective actions.

Skills

Problem-solving

Communication

Negotiation

Customer service

Proficiency in English

Education

Diploma or higher qualification

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Your Job

As a Customer Service Representative at Molex Singapore, you will be the primary point of contact for order fulfillment activities. You will respond promptly and efficiently to inquiries from assigned customer accounts, coordinate post-order activities such as shipping, and manage complaint handling.

Our Team

You will be part of the Global Sales and Marketing Division, working closely with Sales Engineers, Quality, Finance, Supply Chain, IT, Product Managers, and other Molex entities. Externally, you will interact with customers, freight forwarders, and warehouse providers, ensuring seamless communication and service delivery.

What You Will Do

• Manage the entire order process by receiving, checking, and processing customer orders on SAP, and follow up on missing or incorrect data with customers or internal departments.
• Handle requests for order changes related to expedites, pull-in/push-out, and adjustments in order quantities as per customer terms and Molex Financial policy guidelines.
• Monitor customer order backlogs and proactively engage in expedites to meet Customer Required Dates (CRD), informing customers of any delivery schedule changes.
• Analyze forecast demand versus actual orders for scheduling agreements, providing feedback to customers and coordinating with Supply Chain, Sales, and customers on necessary actions.
• Coordinate special shipping arrangements with manufacturing locations, freight companies, and warehouses, managing premium freight and drop shipments.
• Process customer complaints in the SAP system, coordinating corrective actions and providing resolutions such as 8D reports and credit notes.
• Manage distribution scrap allowances per contractual agreements and within company guidelines.

Who You Are (Basic Qualifications)

• Diploma or higher qualification with relevant customer service experience.
• Mandatory proficiency in English; Mandarin may be required depending on location.
• Strong PC skills, including proficiency in Microsoft Excel, Word, and Outlook.
• 2 to 3 years of customer service experience, preferably in the electronic industry.
• Problem-solving skills and ability to make decisions within company guidelines.

What Will Put You Ahead

• Knowledge of SAP or other ERP systems.
• Proactive and flexible, with a genuine interest in customer needs and a sense of urgency.
• Ability to work independently in high-pressure environments with an organized approach.
• Commercial sense and sensitivity to the needs of others.
• Confidentiality and excellent communication and negotiation skills.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.