Report Content Management and Print Operations Manager

Job Responsibilities

The Report Content Management and Print Operations Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB’s printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following:

Core Responsibilities

1. Oversees the daily operational procedure for the statements printing/enveloping vendor.
2. Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
3. Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
4. Perform 24x7 on-call support for troubleshooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
5. Support weekend activities for infrastructure/application upgrades and cutover and validate OS and Database upgrades and patch installation activities.
6. Identify, analyze, and recommend methods of problem resolution for the department and develop documentation for staff and management reference.
7. Perform management of Output Management’s vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
8. Participate in audit and compliance review involving Output Management systems and print operations.
9. Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor’s solvency and soundness.

Automation, Program Development, and Infrastructure Support

1. Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
2. Develop and maintain existing scripts and programs to automate Output Management operational processes.
3. Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.
4. Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external).

Project Management

1. Perform project management role on Output Management driven projects and initiatives.
2. Participate in projects and initiatives requiring/involving Output Management support.

Job Requirements

1. At least 10 years’ experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
2. Possess an in-depth understanding of network, database, and Windows platforms necessary in troubleshooting issues related to Output Management systems.
3. Competent in resolving technical and access related issues in network, database, and Windows environments.
4. Knowledgeable in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL.
5. Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
6. Knowledgeable in Windows programming/scripting, Visual Basic, and Python.
7. Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.
8. Knowledge in R2W and RPM systems is a big advantage.
9. Knowledge in statements printing and enveloping operations is a big advantage.
10. Knowledge in Windows infrastructure and other technologies like Network Load Balancer and Virtual Machine (VM) is an advantage.
11. Knowledge in C#, Power Shell, Unix scripting, and Java programming is an advantage.
12. Knowledge in Unix and AS400 is an advantage.