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Rental Experience Ambassador

Trans Eurokars Pte Ltd

Singapore

On-site

SGD 60,000 - 80,000

Full time

24 days ago

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Job summary

A leading company in the automotive rental sector is seeking a dynamic Rental Experience Ambassador. This role involves ensuring a seamless customer experience, managing rental agreements, and promoting additional services. Ideal candidates will have a diploma in a related field and strong customer service skills, along with a valid driver's license.

Qualifications

  • Previous experience in customer service or hospitality preferred.
  • Strong problem-solving skills in a fast-paced environment.
  • Class 3/3A/3C driver’s license with at least 2 years of driving experience.

Responsibilities

  • Assist customers with the rental process and verify rental agreements.
  • Coordinate daily movement of rental vehicles for optimal utilization.
  • Maintain cleanliness and organization of the rental experience lounge.

Skills

Problem-solving
Customer-focused
Collaboration

Education

Diploma in Business or Operations Management

Job description

27A Tanjong Penjuru

Full Time
Rental Experience Ambassador

Job Title: Rental Experience Ambassador
Department: Eurokars Leasing
Location: 27A Tanjong Penjuru / 11 Leng Kee
Reports To: Assistant Rental Operations Manager
Job Type: Full-time

Job Summary:

We are seeking a dynamic and customer-focused individual to join our team as a Rental Experience Ambassador. As a Rental Experience Ambassador in Eurokars Leasing, you will be the face of our business, ensuring that our customers have a seamless and enjoyable experience throughout their rental journey. You will also be responsible for driving revenue growth through coordinating and optimizing day-to-day operations of our rental fleet and maintaining a welcoming and well-maintained lounge environment.

Key Responsibilities:

  • Assist customers with the rental process – from welcoming them at the rental experience lounge to explaining rental policies, procedures, checking out/receiving rental vehicles and answering any questions they may have.
  • Verify and manage rental agreements, including proper documentation and compliance with company policies.
  • Coordinate the daily movement of rental vehicles to optimize fleet utilisation, ensure timely availability for customers, and streamline the rental process.
  • Execute quality control measures to ensure rental vehicles meet optimal safety and cleanliness standards.
  • Actively promote relevant additional services, upgrades, and products to customers to drive revenue growth and increase sales during the rental process.
  • Maintain the cleanliness, organisation, and ambiance of the rental experience lounge, ensuring that the lounge remains a welcoming and comfortable space for customers to relax and wait for their rental vehicles.
  • Collaborate with other teams, such as sales, fleet operations and marketing, to ensure a cohesive and positive customer experience across all touchpoints, amplify revenue performance, and facilitate efficient vehicle movement.
  • Continuously look for ways to enhance the overall rental experience for customers, providing recommendations and implementing improvements as needed.
  • Perform various administrative tasks related to rental operations, such as data entry, documentation, and record-keeping to support revenue tracking, lounge maintenance, vehicle movement planning, and customer satisfaction.
  • Embody our key business values every step of the way.

Qualifications:

  • Diploma in Business, Operations Management, or a related field.
  • Previous experience in customer service, hospitality, sales, fleet management, or a related field is preferred.
  • Strong problem-solving skills with the ability to think quickly and make sound decisions in a fast-paced environment.
  • Ability to work collaboratively with cross-functional teams and external partners.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Class 3/3A/3C driver’s license is a must, with at least 2 years of driving experience.

This job description is a general outline of duties and responsibilities and may be updated or modified as needed to meet the company's evolving needs.

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