Remote Desktop Support | 4 To 6 Years | Bangalore Mumbai

Capgemini; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A leading technology transformation partner is seeking a Remote T2 Support Specialist to provide prompt and courteous support for workplace-related inquiries. You will troubleshoot technical issues, collaborate with on-site teams, and enhance the work environment for executives by leveraging your problem-solving skills and technical knowledge. The ideal candidate possesses strong analytical abilities, effective communication skills, and relevant certifications.

Qualifications

• Experience in a technical support or concierge role, preferably in an executive support environment.
• Ability to work independently and as part of a team, with minimal supervision.
• Strong technical knowledge of workplace technologies.

Responsibilities

• Serve as the primary point of contact for the Customer's Executive Support Lead.
• Resolve technical issues and ensure seamless issue resolution.
• Document and maintain accurate records of issues and resolutions.

Skills

Remote Desktop Support

Windows Administration

End user management

Excellent communication

Problem-solving skills

Interpersonal skills

Strong technical knowledge

Analytical skills

Ability to maintain confidentiality

Education

CompTIA+ Remote Desktop Technician or equivalent

Tools

Microsoft Office

Remote support tools

Job description

Job Description

Serve as the primary point of contact for the Customer's Executive Support Lead, providing prompt and courteous support for all workplace-related inquiries and issues.

Act as a remote T2 support specialist, resolving technical issues and coordinating with respective resolving team points of contact for topics such as network connectivity, software, and hardware.

Collaborate with On-Site support teams to ensure seamless issue resolution and escalation management.

Utilize exceptional problem-solving skills to troubleshoot and resolve complex technical issues, often with minimal information.

Provide continuous proactive remediation to prevent issues from arising, ensuring a smooth and efficient work environment for our executives.

Develop and maintain a deep understanding of the Customer's technology infrastructure and systems to provide effective support.

Document and maintain accurate records of issues, resolutions, and knowledge base articles to improve future support.

Identify and recommend opportunities for process improvements and implement changes as needed.

Primary Skills

• Remote Desktop Support
• Windows Administration
• End user management
• Experience in a technical support or concierge role, preferably in an executive support environment
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work independently and as part of a team, with minimal supervision
• Strong technical knowledge of workplace technologies, including Microsoft Office, Windows, and other productivity software
• Experience with remote support tools and technologies
• Ability to prioritize and manage multiple tasks and issues simultaneously, with a focus on customer satisfaction
• Strong analytical and troubleshooting skills, with the ability to think critically and outside the box
• Ability to maintain confidentiality and handle sensitive information with discretion
• Certifications: CompTIA+ Remote Desktop Technician or equivalent

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their transition to a digital and sustainable world, creating tangible impact for enterprises and society. With over 55 years of heritage, Capgemini is trusted by its clients to unlock the value of technology to meet their business needs. It offers end-to-end services from strategy and design to engineering, leveraging strengths in AI, generative AI, cloud, data, and deep industry expertise.