Remote Customer Service Specialist

Outsourcedsg Pte Ltd; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading company connecting Singaporean firms with Indonesian remote talent is seeking a Remote Customer Service Specialist. In this role, you’ll be responsible for managing customer inquiries, maintaining service standards, and ensuring client satisfaction. The ideal candidate will have strong communication skills, relevant experience, and be adaptable to work in a dynamic environment.

Benefits

Performance incentives

Clear pathways for career advancement

Opportunity to work with dynamic brands

Qualifications

• 1–3 years of hands-on customer service experience in B2B or B2C.
• Comfortable with core productivity platforms and basic spreadsheet functions.
• Eligibility to work in Singapore and willingness for flexible hours.

Responsibilities

• Handle inbound enquiries and resolve issues swiftly.
• Maintain client’s brand promise at every touchpoint.
• Ensure strict adherence to service and compliance norms.

Skills

Outstanding spoken and written English

Problem-solving mindset

Polished phone and digital etiquette

Customer satisfaction focus

Education

Minimum diploma, A-level, or equivalent educational qualification

Tools

Microsoft 365

Google Workspace

ticketing/CRM systems

Job description

Company

Outsourcedsg Pte Ltd

outsourced.sg

Designation

Remote Customer Service Specialist

Date Listed

30 Jun 2025

Job Type

Entry Level / Junior Executive, Experienced / Senior Executive

Free/ProjPart/TempIntern/TS

Job Period

Flexible Start - Flexible End

Profession

Customer Service / Communications

Industry

Human Resources

Location Name

Singapore

Work from Home

Allowance / Remuneration

$200 - 3,000 (project /contract based)

Company Profile

Outsourced Singapore, established in 2021, is the city-state’s foremost gateway to Indonesia’s vast pool of high-calibre remote professionals, integrating rigorous five-stage vetting, AI-driven skills matching and full-spectrum HR compliance into a single, frictionless service; by combining deep cultural fluency between the two markets with continuous upskilling labs in fields ranging from generative AI and data analytics to advanced CAD and customer experience, we enable startups and enterprises alike to onboard “OS-Certified” talent who deliver up to 60 percent cost savings without compromising on code quality, communication or security, while our dedicated account managers, bilingual support teams and cloud-based performance dashboards ensure every engagement scales smoothly from the first sprint through long-term growth.

Job Description

Outsourced Singapore is the premier platform connecting Singapore-based companies with top remote talent from Indonesia. We are now hiring Customer Service Specialists who will be embedded with one of our esteemed clients to handle inbound enquiries, resolve issues swiftly, and uphold the client’s brand promise at every touchpoint.

Prerequisites for the role

Minimum diploma, A-level, or equivalent educational qualification

1–3 years of hands-on experience in a customer service or contact-centre environment (B2B or B2C)

Outstanding spoken and written English

Comfortable with core productivity and support platforms—Microsoft 365 or Google Workspace, ticketing/CRM systems (e.g., Zendesk, Freshdesk, HubSpot), and basic spreadsheet functions

Proven ability to manage high volumes of calls, live chats, and email tickets while maintaining accuracy and empathy

Strong problem-solving mindset: able to diagnose issues, propose solutions, and escalate when appropriate

Discretion and professionalism when handling sensitive customer data

Polished phone and digital etiquette when interacting with customers and senior stakeholders alike

Eligibility to work in Singapore (or relevant jurisdiction) and willingness to cover occasional evening, weekend, or public-holiday shifts when service levels require

This is a frontline, client-facing position, so you must protect and elevate the high standards of service and competence for which Outsourced has been known since its inception. Customer satisfaction, clear and prompt communication with both clients and supervisors, and strict adherence to compliance and punctuality norms are non-negotiable.

We offer clear pathways for career advancement, regular performance incentives, and the chance to build relationships with dynamic Singaporean brands—all while working remotely from Indonesia.

Application Instructions

Ready to delight customers and grow with us? DM your résumé/portfolio via:

WhatsApp: [phone]

https://api.whatsapp.com/send/?phone=6581973008

Telegram: @outsourcedsg

https://t.me/outsourcedsg

Email: [e-mail]

We look forward to meeting you!

Apply for this position