Relationship Officer

HABIB BANK LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A financial institution in Singapore is seeking an experienced professional to support relationship management and compliance tasks. The role involves onboarding new clients, conducting KYC/CDD assessments, and ensuring timely processing of documentation. The ideal candidate has at least 5 years of experience in these areas and possesses strong communication and data management skills. This position offers an opportunity to work closely with various departments within the bank.

Qualifications

• At least 5 years in supporting relationship management with onboarding/KYC experience.
• Product knowledge in loan facility, cash management, and trade finance products.
• Familiarity with AML/CFT best practices for KYC/CDD.

Responsibilities

• Assist RMs in onboarding and account opening for new customers.
• Conduct KYC/CDD assessment on corporate & FI relationships.
• Prepare and send client communications for compliance.

Skills

Relationship management support

Onboarding and KYC knowledge

Compliance knowledge

Communication skills

Data management

Education

Bachelor's Degree

Professional qualifications (CFA, ACCA, CPA, FRM)

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Purpose

• Covering both corporate and FI sector portfolios.
• Assist RMs in onboarding and account opening for new customers; ongoing annual review of KYC/CDD documentation / screenings on existing and new customers.
• Conduct KYC/CDD assessment on both corporate & FI relationships according to compliance policy.
• Assist RMs in preparing necessary documentation / info for the annual credit review.
• Liaise with customers for trade information / documentation requirement, etc and ensure efficient processing of different matters.
• Assist & liaise customers general enquires and refer to the RM or appropriate departments where necessary
• Assist in obtaining / performing industry data & analysis, market price checking, preparing reports for meetings
• To manage FI limit requirements (using internal system) and maintain up-to-date records of FI pending, live and matured transactions
• Liaising with Head Office and other branch-level departments to facilitate execution and completion of trade and FI transactions.
• Preparation of various monitoring reports; provide ad-hoc support to the business department when necessary
• General administration work for the department and as assigned by Department Head

Key Accountabilities

Customer Management

• Provide courteous and efficient support to customer inquiries, referring to the Relationship Manager when necessary.
• Coordinate with Compliance, Operations, and Risk teams to ensure timely processing of client transactions and service requests.
• Monitor client account activity and assist in resolving operational or service-related issues.

Compliance (Onboarding, KYC, Transactional due diligence)

• Prepare onboarding and KYC/CDD renewal documentation in accordance with internal policies and procedures.
• Conduct KYC/CDD and Trade KYC screenings for both new and existing accounts, ensuring efficient and accurate assessment and resolution of screening hits.
• Perform background and reference checks on new corporate clients in line with regulatory and bank requirements.
• Assist Relationship Managers in following up with clients to obtain outstanding documentation required for compliance purposes.
• Prepare and send out client communications to ensure timely delivery of the latest forms issued by Compliance or regulatory authorities
• Ensure all submitted documentation is complete and fully aligned with the bank’s internal policies and compliance guidelines.
• Prepare responses to regulatory surveys and reports as required by local authorities.

Credit Review & Report

• Prepare relevant information and documentation—such as financial statements, net worth summaries, and ageing reports etc —to support Relationship Managers in conducting annual reviews of corporate borrowers.
• Assist Relationship Managers in compiling and completing components of the credit review package.

Data & Info Management

• Ensure timely and accurate collection and submission of all required documents.
• Maintain up-to-date information and perform necessary screenings in accordance with regulatory and internal requirements.
• Ensure accurate data entry and verification in the marketing database, particularly for screenings and checks.
• Support audits, reviews, and inspections by ensuring all relevant documentation is complete, current, and readily accessible.

General Administration

• Prepare, review, and ensure the accuracy of reports required for meetings.
• Provide administrative support for general Marketing-related tasks as assigned by the Head of Corporate Banking.
• Complete and submit assigned project work within the given deadlines.

Qualifications and Experience

Minimum qualifications:

• Bachelor's Degree; Professional qualifications such as CFA, ACCA, CPA, FRM are desirable

Minimum experience:

• At least 5 years in supporting relationship management, with experience in onboarding / KYC and credit admin
• Product knowledge in loan facility, cash management, trade finance products and structured facilities
• Familiarity with AML/CFT industry best practices for KYC/CDD purposes/
• Strong written, communication, and presentation skills. Proficiency in the use of Microsoft excel and PowerPoint
• Ability to work in parallel with different departments, in particular, Compliance, Credit Admin, Trade Operations
• Proficiency in spoken and written English