Relationship Manager (Customer Service)

Borr Drilling; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in property technology is looking for a sales and customer service associate to drive engagement and create sales opportunities. The role involves working with customers, managing bookings for real estate consultants, and contributing to customer service improvements. This position offers strong training and performance-based incentives, suitable for fresh graduates or those looking to build a career in the property sector.

Benefits

Performance based incentives

Strong training and orientation

Exposure to the real estate industry

Qualifications

• Positive work ethics and ability to manage time effectively.
• Aspiring professionals preferred, especially in real estate.
• Fluent in written and spoken English; Mandarin is a plus.

Responsibilities

• Drive engagement with customers to secure sales appointments.
• Manage and schedule appointments for Real Estate Consultants.
• Provide support to day-to-day operations and maximize sales opportunities.

Skills

Communication skills

Customer service

Problem-solving

Attention to detail

Multi-tasking

Education

Diploma or Graduate qualification

Tools

Google Suite

HubSpot

Job description

Job Description:

• Key stakeholder as part of the lead generation process to create sales opportunities for Ohmyhome.
• Ability to qualify potential customers/ leads effectively
• Actively drive engagement with customers to secure a sales appointment for our sales agent.
• Share with home buyers/sellers the value proposition of our products and services. Proactively drive cross selling and upselling of these products/services.
• Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls).
• Be the voice of the customer to channel feedback to respective internal stakeholders.
• Coordinate and schedule appointments for the assigned Real Estate Consultants and assist to maximize sales opportunities for each call/enquiries
• Setting up and managing multiple threads of Whatsapp/in-house messaging systems communication
• active monitoring of CRM system to ensure customer data is accurate
• Be an active team member to drive process improvements across the organization.
• Track dashboards and Prepare periodic operational and billing reports
• Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance Ohmyhome customer service and operations
• Provide support to the Manager on the day to day operations.
• Other ad-hoc duties as assigned on a day to day basis

Requirements:

• Positive work ethics:Works with minimal supervision and manages own time effectively
• Takes ownership of work assignments and is committed to accomplish tasks on time and with quality.
• Aspiring Real estate professionals are preferred but not mandatory.
• Excellent communication skills (written and verbal)
• Fluent in written and spoken English. Knowledge of Mandarin is an additional plus
• Comfortable working with technology and Proficient in Google Suite/hubspot
• Ability to multi-task effectively
• Fast & accurate/attention to detail.
• Can-do attitude and problem-solver
• Team player with a strong interest in working with internal stakeholders and customers.
• Be more customer centric
• Customer service, pre-sales, receptionist, bank teller or tele-sales experience is preferred but not mandatory.
• Able to work on shifts, with weekends and holidays included in the 5.5 hours working week.

Qualifications:

• Preferably an Diploma qualified or Graduate candidate with 1-2 year of relevant experience is preferred. Compensation will commensurate the level of experience of candidates
• We are also open to freshers who are keen to understand and build a career in the Real Estate industry / Prop-tech industry.

What we provide:

• Performance based incentives
• Strong training and orientation
• Exposure to the real world of Real Estate

ABOUT OHMYHOME:

Ohmyhome is a one-stop-shop property technology platform in Singapore that provides end-to-end property solutions and services for buying, selling, renting, and renovating homes. Since its launch in 2016, Ohmyhome has transacted over 13,100 properties. It is also the highest rated property transaction platform with more than 8,000 genuine reviews with an average rating of 4.9 out of 5 stars. Today, Ohmyhome is the first Singaporean company listed in the US in 2023 and the first women-only founded proptech company listed in the US.

Ohmyhome has a warm, family-like and vision driven culture that has been our DNA since inception. Being a part of Ohmyhome means that your growth potential here is immense as we continue to take on opportunities to grow and build new and exciting projects in the region.