Relationship Manager based in Singapore (Japanese speaking)

Bank Julius Bär & Co. Ltd.; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Julius Baer Singapore seeks a Relationship Manager Private Banking to be the primary contact for a portfolio of High Net Worth and Ultra High Net Worth clients, delivering wealth management solutions and handling routine enquiries and transactions.

You will acquire new client relationships, contribute to onboarding, and act as a role model while maintaining strict risk controls and compliance in a fast-paced environment.

Qualifications

• Proven track record servicing a book of clients
• Experience acquiring new client relationships
• Proficiency in Japanese language to support business communication
• Linguistic proficiency & cultural awareness
• Familiar with the legal & regulatory environment
• Willingness to travel

Responsibilities

• Respond to all client needs in a timely and professional manner
• Ensure high levels of client satisfaction by aligning contact with client preferences
• Provide appropriate investment advice per Bank policies and asset allocation
• Proactively relay client feedback to relevant specialists for product/service improvement
• Develop and implement client initiatives and marketing strategies with management support
• Proactively develop and maintain a portfolio of High Net Worth and Ultra High Net Worth clients
• Collaborate with specialists to deliver comprehensive wealth management solutions
• Grow revenues through new client acquisition and increased share of wallet
• Manage client risks and support succession planning and attrition mitigation
• Use available tools and processes to support daily business

Skills

Proven client servicing

New client acquisition

Japanese language proficiency

Linguistic & cultural awareness

Regulatory & legal knowledge

Willingness to travel

Interpersonal skills

Open and approachable

Client service passion

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. The Relationship Manager Private Banking (RM) is the primary point of contact between the client and the Bank. He/she acts externally as an ambassador for the Bank and is responsible for the proactive and autonomous management of a portfolio of High Net Worth and/or Ultra High Net Worth private clients. This entails the delivery of comprehensive wealth management solutions to meet the clients’ needs as well as dealing with routine enquiries and transactions. Acquisition of new client relationships through his/her network is an integral element of the role. He/she acts as role model and contributes to the onboarding of new and development of junior team members. The RM is an essential part of the first line of defence. He/she identifies and manages risks and where necessary raises concerns and escalates issues in a timely manner to Front Management and/or second line of defence. The RM understands the Bank’s risk capabilities and appetite, and adheres to compliance standards, local regulations, and internal standards at all times.

YOUR CHALLENGE

Client Experience The RM serves clients with highest quality standards, representing Julius Baer’s prestigious market position as a pure play wealth manager:

• Responds to all client needs in a timely and professional manner
• Ensures consistently high levels of client satisfaction by matching the frequency and intensity of contact to the clients preference
• Provides appropriate investment advice in line with the Bank’s policies and asset allocation
• Is responsible to proactively deliver clients’ feedback regarding products and services to the relevant specialists within the Bank in order to ensure continuous improvement and adaptation in line with market trends
• Participates in the development and implementation of client initiatives and new marketing strategies, and supports ad hoc projects as required by the Management (Team Heads and/or others)

Prospect & Client Management

The RM is responsible for the proactive development and maintenance of a portfolio of High Net Worth and/or Ultra High Net Worth clients:

• Applies a collaborative team approach, including the appropriate use of specialists, to proactively develop and deliver comprehensive wealth management solutions to the clients
• Continuously deepens client relationships and optimises revenues through acquisition of new clients and additional share of wallet /cross-selling
• Proactively manages client at risks and develops succession strategy to mitigate attrition risks and generational transfer losses
• Embraces new processes and product initiatives, and diligently uses available tools in daily business

The RM is responsible for handling daily business risks and is an integral part of the first line of defence. The RM ensures a strong culture of compliance, ethical behaviours and sound risk management practices, incl.:

• Implements and achieves an appropriate “First Time Right” culture, incl. high KYC quality, positive control results and high-quality documentation of CCN via the 5Ws
• Ensures the timely clearance of pending items, alerts, notifications, trainings and/or conditions, leading to none or limited number of overdue items
• Learns and remains familiar with risk topics/appetite, applicable policies and necessary documentation standards, reviews and addresses detected deficiencies
• Identifies, evaluates risks in taking decisions and ponders future outcomes in light of the applicable risk appetite, takes full ownership and provide mitigation measures
• Raises concerns, follows up on issues and escalates issues in a timely manner to Front Team Heads / Front Management or second line of defence
• Fosters collaborative and proactive exchanges with the relevant risk, compliance and legal functions
• Ensures adherence to rules & policies and the “principles of good conduct”

YOUR PROFILE

Personal and Social

• Very good interpersonal skills
• Open and approachable
• Displays genuine interest in people
• Ability to relate to clients and colleagues from diverse backgrounds
• A natural team player
• Persistent and persuasive
• Passionate about client service
• Possesses good judgement and ability to work under pressure
• Planes, organizes, and carries out work autonomously and allocates work time independently

Professional and Technical Skills

• Proven track record in servicing a book of clients and in acquisition of new relationships
• Sound affinity with the geographic market(s) to be covered
• Proficiency in Japanese language to support business communication with Japanese-speaking clients
• Linguistic proficiency & cultural awareness
• Familiar with the legal & regulatory environment
• Sound commercial judgement and knowledge of global financial markets
• Ability to match client needs with appropriate product solutions
• Willingness to travel

Why join Julius Baer?

At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners. Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes.

For more information visit www.juliusbaer.com or contact us via the Contact Form.