Relationship Manager (Account Management/2-3yrs exp/Customer Relations)

DYNASTY TRAVEL INTERNATIONAL PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Join a leading travel company as a Relationship Manager, where you will build strong client relationships and deliver tailored travel solutions. This role combines sales and client care, offering opportunities for professional growth in a dynamic environment focused on innovation and high-quality service.

Benefits

Competitive base salary + uncapped commission structure

Travel perks and discounted industry rates

Continuous training and career development opportunities

Vibrant team culture with performance rewards

Qualifications

• Minimum 2 years in a customer-facing role.
• Strong client relationship and communication skills.
• Proficient in CRM and tech tools.

Responsibilities

• Manage and grow client portfolio.
• Provide personalized travel consultancy.
• Ensure client satisfaction and handle service issues.

Skills

Client Relationship Management

Communication

Sales-driven

Interpersonal Skills

Tech-savvy

Education

Diploma or Degree in Business, Hospitality, Tourism

Tools

CRM platforms

Microsoft Office

Job description

Founded in 1978, Dynasty Travel (www.dynastytravel.com.sg) is a leading travel company in Singapore offering a full range of services to individual and corporate travellers – from group series and private tours to corporate ticketing and MICE. In 2022, Dynasty Travel’s former owner JTB Corp sold 100% of the company to travel technology company Travel Curators (led by Mr Teo Tianyi who is also currently Chief Executive of both companies). Under Mr Teo’s leadership, Dynasty Travel is on a mission to transform the travel industry with technology and innovation, and in so doing, help people “travel well, learn more and do good”.

Dynasty Travel’s core business units include:

B2B travel solutions (targeting Singapore-based corporations)

• Corporate air ticketing and FIT services (e.g. hotel, transport bookings) for employees
• MICE (mainly overseas meetings & incentives) trip planning and execution support for management and high performing staff
• Travel concierge services for hotels, banks, membership clubs with affluent clientele base

B2C travel solutions (targeting affluent travellers from Singapore and other countries)

• Group Series Tours with fixed itineraries, pre-determined departure dates and minimum group size (for those who prefer cost efficient travel solutions and enjoy travelling and making new friends with like-minded people)
• Private / Bespoke Tours with personalized itineraries, no fixed departure dates nor minimum group size (for those who prefer to travel solo, with family or friends)
• Rails / Cruises (3rd party products featuring top brands like Royal Caribbean, Resorts World Cruises, Regent Seven Seas, Eastern Oriental Express, etc)

Notable media mentions:

Straits Times’ coverage of Travel Curators’ acquisition of Dynasty Travel (Jan 2022): https://www.straitstimes.com/life/travel/new-owner-transforming-dynasty-travel-into-travel-tech-company-planning-luxe-experiences

Channelnewsasia’s coverage of Dynasty Travel’s chartered Antarctica expedition (May 2023): https://cnaluxury.channelnewsasia.com/experiences/antarctica-travel-dynastry-travel-singapore-236101

The Peak Magazine’s coverage of a rebranded Dynasty Travel (Aug 2023): https://www.thepeakmagazine.com.sg/gourmet-travel/hunting-uni-living-with-monks-bhutan-handpick-thrills-private-tour-dynasty-travel/

Channelnewsasia’s coverage of World X event (Sept 2023): https://cnalifestyle.channelnewsasia.com/entertainment/world-x-fest-2023-japan-edition-clarke-quay-370336

Looking for customer oriented, highly adaptable, and resourceful individuals

Job Summary:

As a Relationship Manager at Dynasty Travel, you will be the primary contact for both existing and new clients, providing personalized travel consultation and end-to-end service. Acting as the face of the company, you will build and maintain long-term relationships, understand client needs, and recommend suitable group, private, or bespoke travel solutions. Your role is a blend of sales, service, and client care, requiring a high level of professionalism, product knowledge, and customer engagement.

Key Responsibilities:

• Manage and grow a portfolio of individual and corporate clients by providing personalized travel consultancy and after-sales support
• Serve as the first point of contact for walk-in clients, referrals, and leads—guiding them through available travel packages or creating tailored itineraries
• Understand client profiles, preferences, and travel goals to recommend suitable group tours, private journeys, or bespoke experiences
• Build strong client relationships through regular communication, updates on promotions, loyalty incentives, and proactive follow-ups
• Identify upselling and cross-selling opportunities (e.g., travel insurance, visa services, upgrades, premium add-ons)
• Collaborate with the Product and Concierge teams to develop custom itineraries for high-value clients or complex travel needs
• Handle all administrative aspects of the customer journey—quotations, booking confirmations, payments, travel documents, etc.
• Attend networking events, client appreciation events, and industry functions to generate new leads and expand brand presence
• Track customer satisfaction, manage feedback, and resolve service issues promptly to uphold service excellence
• Maintain accurate client records using CRM tools and provide regular sales reports and activity updates to management

Requirements:

• Diploma or Degree in Business, Hospitality, Tourism, or a related field
• Minimum 2 years of experience in a customer-facing, relationship management, or account servicing role (e.g., travel consultant, personal banker, concierge, client advisor, airline)
• Strong interpersonal and communication skills with a client-first mindset
• Proven ability to build and maintain high-trust relationships and manage service expectations
• Passionate about travel, with a good understanding of global destinations and travel trends
• Sales-driven, self-motivated, and goal-oriented
• Tech-savvy with experience using CRM platforms, email communication tools, and Microsoft Office
• Well-groomed, confident, and professional with strong presentation and product advisory skills

What We Offer:

• Competitive base salary + uncapped commission structure.
• Travel perks and discounted industry rates.
• Continuous training and career development opportunities.
• A vibrant, ambitious team culture where high performance is rewarded.
• The chance to be part of an exciting journey redefining luxury travel.

Are you ready to redefine what travel can be? Interested candidates may reach out to us at [e-mail]