Relationship Executive (Up to 4k/6 days work week)

JNB CREDIT PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in financial services is seeking an entry-level Branch Officer to provide exceptional customer service to walk-in clients. The role involves explaining loan processes, assisting with applications, and ensuring a positive experience for customers. Candidates should possess a friendly attitude and excellent communication skills, with proficiency in Mandarin preferred. Comprehensive training is provided, along with attractive salary and team incentives.

Benefits

Attractive salary and team incentives

Quarterly team building activities

Incentives for meeting KPIs

Comprehensive on-the-job training

Highly accessible location near MRT

Qualifications

• Entry level with right skill set.
• No experience required.
• Friendly and positive attitude.
• Excellent communication skills.
• Able to speak proficiently in both English and Mandarin.

Responsibilities

• Provide exemplary customer service and uphold professional image.
• Assist in loan applications and account management.
• Answer customer queries regarding loan procedures.

Skills

Communication

Customer Service

Proficiency in Mandarin

Job description

Job Function:

The Branch Officer is responsible for attending to walk-in customers, including working with business partners and upholding exceptional customer service.

Responsibilities:

• To provide customer service at exemplary levels while upholding the professional image of the company.
• To be proactive and initiative to ensure a pleasant experience for the customers during their appointment.
• To provide clear and coherent explanation of contract terms, products and details to customers.
• To assist customers with their loan applications.
• To answer customers’ queries and to explain loan procedures over the phone.
• To assist with clients account management, along with accurate and careful data entry of customer details.
• To help in administrative duties such as photocopying and filing when necessary.

Requirements:

• Entry level with right skill set.
• No experience required.
• Friendly and positive attitude
• Excellent communication skills
• Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits:

• Attractive salary and team incentives.
• Quarterly team building activities.
• Incentives will be given for meeting KPIs.
• Highly accessible place of work near MRT, with close proximity to the heart of the city.
• Comprehensive on the job training will be provided.