Relationship Associate - OCBC

OCBC (Singapore); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading financial institution in Singapore seeks to enhance its Global Financial Institutions team. The role involves supporting Relationship Managers through client servicing and contributing to process improvements, while requiring strong analytical and proactive communication skills. Ideal candidates possess a degree and relevant experience within the financial industry, equipped with a team-oriented mindset and meticulous attention to detail.

Benefits

Competitive base salary

Flexible benefits

Learning and professional development opportunities

Qualifications

• Degree holder with 3-5 years of experience in financial industry.
• Good analytical and problem-solving skills, meticulous with details.
• Ability to perform under pressure.

Responsibilities

• Support RMs in extending product solutions and day-to-day client servicing.
• Participate in process improvement initiatives to enhance customer experience.
• Drive clients' onboarding and ensure compliance with policies.

Skills

Analytical skills

Problem-solving skills

Communication

Teamwork

Detail-oriented

Education

Degree in finance or related field

Tools

MS Office

Job description

WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why join

OCBC Global Financial Institutions (GFI) provide financial solutions and advisory for clients across the (i) Banks & Sovereigns, and (ii) Non-Bank Financial Institutions (NBFIs; Covering insurance, securities brokers, finance/leasing companies, exchanges, funds, payment intermediaries).

Products and services offered include:

1.Cash accounts opening, clearing & liquidity management solutions
2. Digital payments & collections
3. Treasury solutions with focus on fiduciary deposits, FX, fixed income, interest rates, structured notes and other derivative products
4. Credit facilities (bilateral/syndicated/club)
5. Public markets (debt & equity) capital raising
6. Banker's guarantee & standby letters of credit
7. Strategic & business advisory

What you do

The GFI team seeks to position OCBC as the preferred Asian banking partner for FIs through high quality client service and engagement through our regional platform.

1. Develop an understanding and market knowledge of the respective clients and segments.
2. Support GFI RMs in extension of product solutions across cash, credit, markets and trade. Responsibility for day-to-day client servicing by providing appropriate advice or timely resolutions to clients' issues.
3. Collaborate with Operation Units / Support Teams to ensure timely delivery of products and services, with resolution of clients' issues and gaps identification promptly escalated to appropriate parties for process / product enhancements.
4. Participate in process improvement related initiatives or projects with external / internal stakeholders to enhance productivity and customer experience. This includes (i) participation in departmental projects through data extraction, analysis and UAT, (ii) streamlining of day-to-day process flows and (iii) other initiatives which drive improvements in efficiency / effectiveness.
5. Drive clients' on-boarding in accordance with onboarding handbook and AML / compliance / regulatory requirements. To manage subsequent clients' documentation updates.
6. Facilitate clients' reviews, marketing calls or business strategy updates via inputs on clients' data, process and systems.
7. Ensure regulatory compliance, AML-KYC, data quality, etc are in line with OCBC's policy guidance.

Who you work with

Global Financial Institutions manages and coordinates OCBC's relationships globally with a full range of banks and non-bank FIs through a global team of Relationship Managers ('RMs') based in Singapore, overseas branches and subsidiaries of OCBC Group. Together with the RM teams, the GFI Credit Analyst team works closely with our product partners, other business groups and support functions in facing off Financial Institutions globally

Who you are

• Degree holder with preferably 3-5 years working experience in financial industry
  
• Possess good analytical and problem-solving skills, being meticulous and have an eye for details
  
• Ability to perform under time pressure by completing assigned tasks accurately
  
• A confident and effective team player who is independent and pro-active in supporting RMs and team
  
• Strong communication and written skills
  
• Proficient in MS Office. Programming skills is a plus
  

What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Operations