Location: Marymount, Singapore
Working Hours: Saturdays & Sundays, 9:00 AM – 7:30 PM
We are seeking a dedicated Weekend Student Care Teacher and Centre Lead to join our dynamic team! If you are passionate about education, capable of managing customer relationships, and interested in contributing to a growing tuition center, we want to hear from you.
Key Responsibilities:
Teaching Support and Customer Service:
- Relief English and Chinese classes when required
- Respond to customer inquiries via email, social media, and messaging platforms (e.g., WhatsApp, Facebook, Instagram).
- Address customer concerns and provide accurate, timely solutions to build and maintain customer satisfaction.
- Manage and resolve customer complaints professionally, escalating issues when necessary.
- Record and update customer interactions in the CRM system.
Marketing Support:
- Assist in executing digital marketing campaigns, including creating and scheduling social media posts.
- Monitor and engage with customers on social media platforms to enhance brand visibility.
- Conduct basic research for market trends, competitors, and audience engagement strategies.
- Support the creation of simple marketing materials such as newsletters, flyers, and basic graphics (training can be provided if necessary).
Administrative Tasks:
- Maintain accurate records of customer queries and sales leads.
- Assist in managing online advertising responses and coordinating follow-ups.
- Provide regular updates and reports on customer feedback and campaign results.
Qualifications and Skills:
- Familiar with PSLE and O-level English and Chinese syllabus
- Required to communicate and build relationships with parents and students
- Able to commit full days every Saturday and Sunday from 9 am to 7.30 pm
- Coordinate with teachers, parents and students on timetabling and other operational, business and admin matters
- Advise customers on suitable courses, having sales experience will be a bonus
- IT savvy and well versed with Zoom, Google Meet and Google Workspace
- Able to relief English/Chinese classes when required
- Able to assist in all other ad hoc matters
What You'll Gain:
- Hands-on experience in both education and centre operations
- Exposure to marketing, admin, and customer engagement
- Opportunity to grow with a results-driven, student-centric team