Regional Workplace Experience Lead, APAC

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in integrated facilities management is seeking a Regional Workplace Experience Lead to enhance workplace culture and client engagement. The role includes improving operational excellence, team management, and communication strategies, requiring a Bachelor's degree and significant experience in hospitality and project management.

Qualifications

• 5 to 8 years of experience in hospitality and workplace operations.
• Excellent time management and communication skills.
• Strong drive and persistence to achieve results.

Responsibilities

• Deliver Human Experience Roadmap across the campus.
• Create impactful client engagement strategies.
• Lead internal communication strategies to improve engagement.

Skills

Hospitality management

Project management

Customer relationship management

Education

Bachelor’s degree in related field

Job description

Regional Workplace Experience Lead, APAC

Work Dynamics - Integrated Facilities Management

Transforming to the Workplace Team of the future

• Introduce technology and digital platforms to enable Workplace team to be mobile and create experience throughout various touchpoints
• Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
• Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Workplace Experience

• Deliver the account’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus
• Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
• Ensure the account’s HX program initiatives are measurable and tangible to the workplace
• Support all regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees, and key stakeholders
• Imbed in the FM team a culture of empowerment, engagement, and fulfilment
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to delivery experience services that are authentic, caring, and able to provide timely services
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience
• Evaluate service response time and analyse occupants’ service request trends and suggestions
• Ensure feedback from client sessions are recorded and actioned to the satisfaction of the end user

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
• Liaise with JLL team and client on experience service delivery
• Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
• Create, manage JLL profile within the client account
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Team Management

• Team player, motivational leader, work across business unit to establish a collaborative environment.
• Identify area of development for his /her staff
• Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.
• Actively encourage an environment that drive teamwork, co-operation & performance excellence
• Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
• Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

• Ensure the monthly performance report is generated to meet SLA standards.
• Review monthly financial reports including the preparation of accruals and variance analysis

Experience

• A Bachelors in related field and work experience of five to eight related to all aspects of hospitality, workplace operations delivery and
• Excellent time management and communication skills.
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Task Skills

• Hospitality management
• Project management
• Planning and organizing
• Customer relationship management