Regional Support Engineer [5 day week / Up to S$6,000]

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the aerospace sector is seeking a Technical Assistant for Wheels & Brakes to provide support to airlines and MROs in South Asia. The successful candidate will have a background in engineering and extensive experience in the aerospace industry. They will play a crucial role in technical communications and ensuring customer satisfaction while addressing complex technical issues.

Qualifications

• Minimum 5 years of aerospace and aircraft related experience.
• Speaking proficiency in French would be advantageous.

Responsibilities

• Provide Technical Assistance for airlines/operators/MROs for Wheels & Brakes.
• Lead technical queries for the South Asia region.
• Support regional CSMs with KPI's and reports.

Skills

Effective communication

Initiative

Attention to detail

Teamwork

Education

Degree in Engineering

Aerospace-related disciplines

Tools

Microsoft Office

PowerBI

Technical publication documents

Job description

Roles & Responsibilities

• Provide Technical Assistance for airlines/operators/MROs for Wheels & Brakes.

• Take the lead on all Wheel/Brake technical queries for the South Asia region as they are received into the Customer Support Center through company's ConeCT database.

• Ensure responses follow-up/traceability and performance with Velizy based PSE team, as needed.

• Interface across applicable Airlines/MRO repair shops and/or affiliated engineering departments, on behalf of PSE team, as appropriate.

• Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary.

• Support regional CSMs (Customer Support Managers) with KPI's, reports and any other requirements as required.

• Support Commercial team customer queries - ie parts search, interchangeability.

• Identity with CSC and commercial support team's key dissatisfaction drivers (vs. competition) that require support.

• Provide key regional interface with W&B Repair facilities to develop in-service technical database for PSE.

• Develop and monitor unscheduled removal database for PSE with major Airlines/MRO.

• Work closely with PSE team to maintain accurate and timely support communication around complex technical issues.

• Help PSM/PSE to support any action to contribute to "OTD" performance with the Airlines/MRO, in case of shortage.

Job Requirements

• Minimum Degree in Engineering or Aerospace related disciplines.

• Minimum 5 years of aerospace and aircraft related experience.

• Speaking proficiency in French would be advantageous.

Special Qualifications, Knowledge & Skills

• Proficiency in Microsoft Office (Word, Excel, Powerpoint), PowerBI, ConECT, Technical publication documents.

• Effective communication skills including both verbal, written and presentation.

• Capability of initiating action to solve Day to Day issues without constant direction.

• Able to work in a team to achieve Team KPI in a high fast-paced environment

• Detailed & meticulous

GOOD JOB CREATIONS (SINGAPORE) PTE LTD I EA License No.: 07C5771

Koh Seok Lin I EA Personnel Reg. No.: R1988078