Regional Service Parts Leader (APAC)

PHILIPS ELECTRONICS SINGAPORE PTE LTD; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading health technology company is seeking a senior supply chain manager for its Regional Service Parts Fulfillment team. This role requires a customer-first attitude and extensive experience in managing supply chain processes, ensuring the timely delivery of service parts to customers. Candidates will lead teams and work closely with regional service leaders to enhance performance and collaboration across supply chain functions.

Qualifications

• 10+ years meaningful supply chain experience in global, large company setting.
• Proven ability to build and maintain effective working relationships across functions and organizations.
• Strong communication and presentation skills, able to interact at senior management level.

Responsibilities

• Lead a regional team for order management and parts planning.
• Achieve seamless integration with regional service activities.
• Optimize regional service parts fulfillment processes.

Skills

transformation

continuous improvement

analytical

conceptualizing

Education

Relevant master's degree

Job description

In this role, you have the opportunity to join the Regional Service Parts Fulfillment team, as part of the Service Parts Supply Chain (SPS) organization. The primary responsibility of the Service Parts Supply Chain is to serve patients, clinicians and engineers who rely on healthcare equipment that works. The key purpose is to provide them with the right part when and where they need it – every time. The regional SPS team is a newly formed team, responsible for customer success in the region by providing high-performance parts-delivery performance and introducing new capabilities supporting regional Service offerings.

Customer Experience and related Service Parts Performance in the Region

• Strategic alignment with the Regional Service Leadership on the Perform and Transform requirements for the Service Parts Supply Chain
• Achieving seamless integration with Regional Service activities and superb levels of collaboration across the value chain
• Anchoring Service Parts process requirements into the Regional Service processes to enable an effective and efficient Supply Chain (e.g. through process non-conformity reduction)
• Voice of the Region into the SPS Global Leadership team
• Leading a regional team covering the following scope:
• Order Management
• Parts Planning for Local Distribution Centers and Forward Stocking Location
• Customer facing logistics
• Reverse Logistics between Customers/Field Service Engineers and Regional Reverse Warehouse
• Optimization of Regional Service Parts Fulfillment processes
• Regional Escalation point
• Regional Business Balance Scorecard on Fill-rate, Operating Costs, Inventory, Quality and Sustainability KPIs

To succeed in this role, you’ll need a customer-first attitude and the following:

• 10+ years meaningful supply chain experience in global, large company setting
• Relevant master's degree
• Customer-obsessed mindset
• Strong track record of experience managing people in a supply-chain role
• Proven ability to build and maintain effective working relationships across functions and organizations
• Key skills: transformation, continuous improvement, analytical, conceptualizing
• Excellent interpersonal skills and a collaborative management style.
• Strong communication and presentation skills and ability to interact at the senior management level
• Experience in cross-cultural environment teamwork

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.