Regional Senior Sales Support Specialist (MNC Manufacturer)

MCI Career Services Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A leading company in Singapore is seeking a dynamic operations-focused individual. The role involves overseeing export coordination, supporting customer service, and leading internal transformation initiatives. Candidates should possess relevant experience and a diploma/degree in business or related fields. This position offers an opportunity to enhance your skills within an international team.

Qualifications

• 2–3 years’ experience in sales coordination or customer service.
• Familiarity with ERP (e.g., SAP B1) and CRM (e.g., Salesforce).

Responsibilities

• Manage end-to-end export operations including shipment tracking and coordination.
• Lead with a supportive approach focused on team empowerment and cultural influence.
• Act as liaison between logistics, finance, product, and marketing teams.

Skills

Leadership

Team Empowerment

Cross-Functional Collaboration

Public Speaking

Education

Diploma/Degree in Business, Sales, Marketing, or related fields

Tools

SAP

Salesforce

Job description

Why Join Us?

• Gain regional exposure working with international teams and suppliers

• Enhance your experience in sales operations and customer management

• Contribute to a dynamic and collaborative work culture

Key Responsibilities

We are looking for a dynamic and hands-on individual to join our team in an operations-focused role with strong leadership development potential. This role involves overseeing export coordination, supporting regional customer service, and driving internal transformation through digital adoption and cross-functional collaboration.

Key Responsibilities

1. Order & Export Coordination

• Manage end-to-end export operations including shipment tracking, export documentation, and coordination with relevant stakeholders.

• Provide support to regional customer service teams on exception handling such as returns, claims, and permit-related matters.

2. Cross-Functional Collaboration

• Act as a liaison between logistics, finance, product, and marketing teams to ensure alignment and timely issue resolution.

• Take ownership of operational challenges beyond direct responsibilities and drive decisions assertively.

3. Team Empowerment & Leadership

• Lead with a supportive, non-micromanaging approach focused on empowerment and collaboration.

• Delegate responsibilities effectively, coach team members, and help strengthen individual capabilities.

• Foster a positive, energized team culture and serve as a cultural influencer within the organization.

5. Public Speaking & Stakeholder Engagement

• Confidently represent the team in internal meetings, cross-functional discussions, and working groups.

• Communicate team priorities, progress, and challenges clearly and constructively.

6. Digital Tools & Systems Adoption

• Use SAP daily for order and export-related processes; gradually adopt and support Salesforce usage.

• Embrace new ERP systems, automation tools, and AI-driven platforms with a learner's mindset.

• Actively contribute to the implementation and user adoption of digital initiatives.

What We’re Looking For

• Diploma/Degree in Business, Sales, Marketing, or related fields

• 2–3 years’ experience in sales coordination or customer service

• Familiarity with ERP (e.g., SAP B1) and CRM (e.g., Salesforce)

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to [e-mail]

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**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)