Regional Senior Sales Support Specialist (MNC Manufacturer)

MCi Career Services; Singapore; On-site; USD 40,000 - 60,000; Full time

Job summary

Une entreprise dynamique cherche un individu pour un rôle opérationnel avec un fort potentiel de développement en leadership. Le poste implique la gestion des opérations d'exportation, le soutien du service client régional et la promotion de l'adoption numérique au sein de l'organisation. Nous recherchons des candidates ou candidats avec un diplôme en affaires et 2-3 ans d'expérience pertinente, prêts à collaborer au sein d'une culture d'équipe collaborative et énergique.

Qualifications

• 2-3 ans d'expérience en coordination des ventes ou service client.
• Familiarité avec les systèmes ERP et CRM.

Responsibilities

• Gérer les opérations d'exportation, y compris le suivi des envois et la documentation.
• Agir en tant que liaison entre les équipes logistique, finance, produit et marketing.
• Encadrer les membres de l'équipe et favoriser une culture d'équipe positive.

Skills

Coordination des ventes

Service client

Collaboration interfonctionnelle

Education

Diplôme/Degree en affaires, vente, marketing ou domaines connexes

Tools

SAP

Salesforce

Job description

Why Join Us?

• Gain regional exposure working with international teams and suppliers

• Enhance your experience in sales operations and customer management

• Contribute to a dynamic and collaborative work culture

Key Responsibilities

We are looking for a dynamic and hands-on individual to join our team in an operations-focused role with strong leadership development potential. This role involves overseeing export coordination, supporting regional customer service, and driving internal transformation through digital adoption and cross-functional collaboration.

Key Responsibilities

1. Order & Export Coordination

• Manage end-to-end export operations including shipment tracking, export documentation, and coordination with relevant stakeholders.

• Provide support to regional customer service teams on exception handling such as returns, claims, and permit-related matters.

2. Cross-Functional Collaboration

• Act as a liaison between logistics, finance, product, and marketing teams to ensure alignment and timely issue resolution.

• Take ownership of operational challenges beyond direct responsibilities and drive decisions assertively.

3. Team Empowerment & Leadership

• Lead with a supportive, non-micromanaging approach focused on empowerment and collaboration.

• Delegate responsibilities effectively, coach team members, and help strengthen individual capabilities.

• Foster a positive, energized team culture and serve as a cultural influencer within the organization.

5. Public Speaking & Stakeholder Engagement

• Confidently represent the team in internal meetings, cross-functional discussions, and working groups.

• Communicate team priorities, progress, and challenges clearly and constructively.

6. Digital Tools & Systems Adoption

• Use SAP daily for order and export-related processes; gradually adopt and support Salesforce usage.

• Embrace new ERP systems, automation tools, and AI-driven platforms with a learner's mindset.

• Actively contribute to the implementation and user adoption of digital initiatives.

What We’re Looking For

• Diploma/Degree in Business, Sales, Marketing, or related fields

• 2–3 years’ experience in sales coordination or customer service

• Familiarity with ERP (e.g., SAP B1) and CRM (e.g., Salesforce)

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)