Regional sales manager

ENFACTUM PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A recruitment and IT services company based in Singapore is seeking a senior leader with 12+ years of operations experience. The role involves overseeing recruitment, sales, and IT service functions, driving operational excellence, and managing cross-functional teams. The ideal candidate will have a Bachelor’s degree and proven leadership in a multi-service organization, with an emphasis on client satisfaction and process improvement.

Qualifications

• 12+ years of experience in operations across recruitment, sales, and IT services.
• At least 5 years in a senior leadership role.
• Proven ability to lead cross-functional teams.

Responsibilities

• Lead day-to-day operations across recruitment, sales, and IT services functions.
• Implement technology-driven recruitment strategies.
• Monitor sales performance and provide operational insights.
• Ensure compliance with legal and organizational standards.

Skills

Leadership

Operational Strategy

Recruitment Management

Sales Operations

IT Services Delivery

Client Relationship Management

Education

Bachelor's degree in Business Administration, IT, or HR

MBA or Master's

Job description

Key Responsibilities:

Operational Strategy & Leadership

• Lead and manage day-to-day operations across recruitment, sales, and IT services functions.
• Align operations with business goals, ensuring synergy between delivery, sales, and support teams.
• Define and monitor KPIs, SLAs, and OKRs to drive productivity, client satisfaction, and profitability.

Professional Recruitment Services

• Oversee all aspects of recruitment operations including sourcing, candidate engagement, onboarding, and client management.
• Scale and optimize delivery models such as RPO, MSP, and contract staffing.
• Implement technology-driven recruitment strategies and performance metrics to enhance delivery quality and speed.

Sales Operations

• Support and oversee the execution of the sales strategy in collaboration with the business development team.
• Ensure alignment between sales, delivery, and recruitment teams to maximize client satisfaction and revenue growth.
• Monitor sales performance, pipeline management, and conversion metrics.
• Provide operational insights to support bid management, pricing, and proposals.

IT Services Delivery

• Lead the delivery of IT managed services including infrastructure support, service desk, application maintenance, and cloud operations.
• Ensure services are delivered in line with client expectations, SLAs, and ITIL best practices.
• Coordinate with delivery teams to resolve escalations, improve service levels, and identify automation opportunities.

Team Management & Resource Planning

• Build, mentor, and manage high-performing teams across recruitment, sales operations, and IT services.
• Develop a performance-driven culture focused on collaboration, accountability, and continuous improvement.
• Plan and execute training and development programs to enhance team capabilities.

Client Relationship & Stakeholder Engagement

• Act as a senior point of contact for clients across all service areas.
• Conduct regular service reviews and ensure high levels of customer satisfaction and retention.
• Collaborate with executive leadership on strategic accounts and service delivery planning.

Process Improvement & Governance

• Drive operational excellence through process optimization, automation, and best practices.
• Establish robust governance frameworks and ensure compliance with legal, contractual, and organizational standards.

Financial & Budget Management

• Oversee budgets for all three verticals and ensure cost efficiency without compromising service quality.
• Track financial performance and contribute to forecasting and strategic planning.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, HR, or a related field (MBA or Master’s preferred).
• 12+ years of experience in operations across professional recruitment, sales enablement, and IT services, with at least 5 years in a senior leadership role.
• Proven ability to lead cross-functional teams and deliver results in a multi-service organization.